Patient Services Representative

Be a full-time Patient Services Representative with our Wall, NJ team. Make a real impact while building a rewarding career, apply today to be a part of our mission!

What to Expect as a Patient Service Representative:

The Patient Service Representative is the first line of customer service for all patients and visitors entering the office. This position involves verifying insurance coverage and performing customer service and administrative tasks to support the delivery of care. The Patient Service Representative works closely with the medical Patient Service Coordinators, operations, and revenue cycle management (RCM) teams to ensure that healthcare claims are processed accurately and promptly.

What we offer our Patient Service Representatives: 

• Competitive rate based on experience and qualifications.
• Generous PTO: 14 Days of Paid Time Off for qualified employees plus 1 Joy Day and 7 paid company holidays for qualified employees.
• Comprehensive Benefits Package: Medical, dental, and vision insurance (lowest cost medical plan is $.50 biweekly), Company paid Life and AD&D insurance, Voluntary short and long -term disability plans available for qualified employees, 401K matching 100% of 3% of total compensation plus 50% for 3-5% of total compensation.

What You Will Do as a Patient Service Representative:

• Open and close the office daily.
• Greet and check-in patients as they arrive for their medical appointment.
• Verify demographic and insurance information, updating when necessary.
• Collect patient copays.
• Complete verification of medical benefits and obtain referrals and authorizations as required.
• Complete confirmation calls.
• Maintain patient records, verifying that all required consent forms and intake forms are complete prior to the patient visit.
• Schedule patient appointments and assist with patient rescheduling as needed.
• Answer incoming calls and transfer office-related calls as necessary.
• Assist with medical administrative support tasks such as scanning and data entry.
• Maintain an organized and safe patient waiting area.
• Collaborate with Patient Services and Medical assistant staff.
• Check patients out providing visit documentation.
• Manage patient care coordination across all service lines and locations.
• Handle patient inquiries and complaints.
• Communicate via phone and portal with patients regarding patient care.
• Maintain providers schedule to ensure 100% utilization.
• Respond promptly to patient, provider, and team members requests.
• Educate patients on services and requirements.

What You Will Bring to the Team:

• Highschool Diploma or equivalent.
• 3 years of experience of scheduling in an outpatient medical call center or similar setting.
• 3 years of medical insurance verification.

Required Knowledge, Skills, and Abilities:

• Well organized with strong attention to detail.
• Strong customer service, interpersonal and communication (verbal and written) skills; able to maintain composure when dealing with frustrated or angry patients or family members.
• Patient and compassionate,
• Ability to work well with others in a team-driven, fast-paced environment.
• Friendly, welcoming, and service oriented.
• Flexible and adaptable with the ability to multitask and proactively problem solve.
• Able to work well and stay positive under pressure.
• Ability to communicate well with people in personal contacts and on the phone.
• Honest and can be trusted with confidential information.
• Can effectively act as a liaison between patients, physicians, and other office staff.
• Punctual in commencing office hours.
• Neat and professional appearance.
• Well organized with strong attention to detail.
• Strong customer service, interpersonal and communication (verbal and written) skills; able to maintain composure when dealing with frustrated or angry patients or family members.
• Ability to work well with others in a team-driven, fast-paced environment.

Working Conditions and Physical Demands:

• Estimated 10 % travel, dependent on need. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
• This job operates in a professional office environment and routinely uses standard office equipment such as a computer, phone, photocopier, filing cabinet, and printer.
• Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.

About the Company:

NeurAbilities Healthcare is a distinguished specialty healthcare provider with a team that constantly seeks new and innovative ways to provide the best possible care for patients. Founded by a neurologist who put his vision of compassionate, high-quality patient care into practice, we remain on a mission to transform the lives of individuals with autism and other neurodevelopmental disabilities in New Jersey, Pennsylvania, and beyond. Each of our dedicated team members share the same mission of providing top-notch medical and psychological care and integrated behavior services to over 10,000 patients annually.

NeurAbilities Healthcare Inc. is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability, or any other category protected under law.

Apply now and take the first step toward a rewarding career with us! #ApplyNow #ZR

Salary : $50