Program Manager

Program Manager

Job Description

General Description:

• Directly responsible for adhering to the mission of New England Disabled Sports

(NEDS): Through sports, to change lives affected by disabilities.

• Communicates, interprets, and supports the philosophy and policies of NEDS, Loon

Mountain, Bretton Woods, and all remote locations to facilitate effective connection with all client groups, including students, families, staff, volunteers, and donors.

• Serves as an active member of the NEDS community, embracing the culture of volunteerism and seeking out opportunities to provide an inclusive and appreciative environment during all NEDS activities.

• Continually strives to enhance customer experience, access to adaptive sports, and quality of volunteer training to achieve the highest level of service delivery.

• Consistently drive NEDS operations towards achieving the strategic goals established by the Board of Directors.

• Reports to the Managing Director and is expected to manage and work with the

Senior Sports Coordinator and Sports Coordinators, and to interface with the development, communications, marketing, and all staff and volunteers.

• This is a full-time, year-round salaried position.

Specific Responsibilities:

Marketing

• Supports NEDS-branded social networking presence and messaging and graphical needs – Facebook, Instagram, Twitter, TikTok, YouTube, Google , LinkedIn, etc.

• Assist in researching audience preferences and discover current trends.
• Assist in creating engaging text, image, and video content.
• Reports online reviews and feedback from customers.
• Assist in developing an optimal posting schedule, considering web traffic and customer engagement metrics.
• Assist in developing ideas for creative marketing campaigns.
• Assist in promoting and developing marketing campaigns for special events.
• Collaborates with appropriate staff to promote NEDS programming and volunteerism.

Leadership

• Manages overall daily operations of NEDS programming at all locations.
• Develops and implements NEDS standards of operation, policies, and procedures.

Mentors and coordinates with Sports Coordinators to oversee all adaptive sports operations at all program locations.

• Directs and supports NEDS staff in planning, organizing, and facilitating the overall operation of adaptive sports programs to ensure excellent quality in adaptive instruction, mountain resort relationships, customer satisfaction, and ethical business practice.

• Collaborates with the Managing Director to establish annual goals related to students served, volunteer participation, and equipment inventory.

• Operates and manages all Internship programming.
• Develops and oversees procedures for growth on non-peak mountain days during winter programming.
• Responsible for ensuring that staff documentation complies with all policies and procedures of the Move United organization, NEDS organization, Loon

Mountain/Bretton Woods Resorts, and all other programming locations.

• Assists with activities associated with annual operating and capital budget preparation as facilitated by the NEDS finance committee. Collaborates with NEDS

Managing Director to oversee operations of all NEDS affiliate programs to adhere to budgetary guidelines.

• Collaborates with the NEDS grant committee, Managing Director, Sports

Coordinators, and other development staff to support grant activities. Assists in the delivery and tracking of grant-based programs and assists in the preparation and submission of reports to grant funders as required.

Programming

• Coordinates with NEDS staff and volunteers to manage all sports equipment NEDS owns and maintains the equipment necessary to provide students and volunteers with a safe and fun experience.

• Implement and manage the NEDS Safety and Risk Management Program to ensure the safe participation of all participants and volunteers.

• Tracks daily, weekly, and monthly statistical reports based on lessons, revenue, and costs generated by each program and submits them in a timely manner to the

Finance Committee and Executive Committee.

• Recruits and schedules student groups connected to NEDS programming.
• Work with program staff and coaches to review participant applications, goals, and assessments to ensure a positive experience and that progress is being made towards goals.

• Develops, implements, and manages the NEDS scholarship process.
• Assist with the planning and coordination of development and engagement activities during the year.

• Collaborates with the staff to oversee the process of gathering post-participation athlete satisfaction surveys.

• Collaborates with the staff to conduct and assess volunteer end-of-season evaluations.

• Perform other duties as assigned.

Qualifications:

Preferred Education and Experience

• Bachelor’s degree, preferably in a disability-related field.
• Minimum of 3 years of experience working with children, adolescents, and/or adults living with disability, preferably in sports and leisure programming.
• PSIA/AASI Level 1 Adaptive Alpine certification minimum or obtains within 1 year of employment.
• Certification as needed in all adaptive sports programming provided by NEDS.

Skills and Capabilities

• Strong attention to detail and the ability to multi-task, meet deadlines, and work with highly confidential information.

• Exceptional record-keeping skills.
• Demonstrated public presentation abilities.
• Organization and planning skills.
• Ability to work independently to achieve weekly and seasonal program goals.
• Excellent interpersonal skills, written, and verbal skills.
• Proficiency in Microsoft Office, including Excel and Access.
• Excellent communication skills; strong customer service orientation.

Additional Requirements:

• Demonstrates accountability for professional growth and development of self, staff, and volunteers in order to maintain a high level of adaptive sports teaching and learning competency.

• Ability to effectively work with a wide variety of people and personalities in a high-energy, inclusive environment.

• NEDS provides services 7 days a week, the successful candidate will have a willingness to be flexible with work hours and locations to accommodate the needs of the job.

• The duties listed here are not all inclusive, additional responsibilities may be added as NEDS programming takes place.

A cover letter and resume are required when applying for this position.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Weekend availability

COVID-19 considerations:
Common surfaces and equipment are disinfected regularly. COVID vaccination required.

Education:

• Bachelor's (Preferred)

Experience:

• working with people living with a disability: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple Locations