What are the responsibilities and job description for the Operations Manager position at New Image Building Services?
Established in 1988, New Image Building Services, Inc. with various alliances and partnerships provides Green Cleaning and related facility services for local and international clients across a multiple state footprint in the USA.
Welcome to Unlimited Career Potential!
Whether you prefer to work with your hands, supervise a crew, manage a project or lead a team; we have opportunities for you!
Advancement opportunities are available to those with the ability and desire for career growth. We are proud that many of our custodians have been promoted within our team to supervisors, project managers, and operations managers. the VP of Operations started as a cleaner in college and have been with the company for over 20 years! There are also many supervisors, special service technicians, and support staff who started out the same way.
Contact us now to see if we can begin the right career path for you! We will document your career path together.
Job Skills / Requirements-Managing accounts in the Metro Detroit area!!
-Monday-Friday hours will vary
-Salary based on experience
Qualifications:
- 3 years of experience
- Must be a very confident and independent individual
- Able to work in a fast paced and demanding environment
- Adaptable quickly to changing technology
- Possess strong time management skills
- Possess excellent ability to communicate in English both written and verbal
Duties:
- Execute the company Environmental Health Safety & Compliance program
- Respond to all calls and work tickets from customer care to ensure customer satisfaction and
retention - Answer all customer complaint e-mails, phone calls, etc. and route them to the assigned supervisor
for resolution - Escalate any complaints from the customers on the critical accounts list to Senior Management
- Follow the flow chart of work ticket processing and closure
- Conduct online inspections and be sure deficiency work tickets are executed to improve results
- Visit clients on frequency determined by senior management
- Weekend rotating on call coverage
- Attend MBRs and QBRs for assigned accounts as scheduled by senior management and customer care
- Attend Operations Meetings as scheduled by senior management
- Be sure job sites are operated according to the operations manual, schedules and scopes of work
- Train and direct supervisors and support staff
- Approve materials orders
- Review timekeeping for assigned accounts on a daily basis and follow all procedures for labor cost
control - Follow company progressive discipline program as required
- Promote the sales of additional services in assigned accounts
- Company Car or Auto Allowance
- Company phone and laptop
- Incentives Commissions, bonuses for safety and recruitment
- Flexible Schedule
- Benefits Blue Cross Medical, dental, vision, disability, life & up to 2,000 USD per year in out-of-pocket expense reimbursement
