Shelter Ministry Case Manager

Description

Shelter Ministry Case Manager Job Description

Position: Shelter Ministry Case Manager

Full-time/Part-time: Full-time, Monday - Friday, working shifts of 8 am - 5 pm, with on-call duties included.
Department: Program
Reports to: Shelter Ministry Program Manager
FLSA Classification: Exempt

Summary

Primary responsibility is direct service case management, housing support and spiritual care for guests at the New Life Center. Key elements involve case management services that lower housing barriers, assistance in securing housing, collaboration with supportive services in the community, relationship building, support and accountability for guests, and helping individuals to a place of self-sufficiency.   

Essential Responsibilities

Essential Function 1: Direct Service Related

• Perform housing assessments with guests and enter their assessment into the Community Coordinated Entry System in the HMIS database. 
• Create and follow up on an individualized case management plan based on specific guest needs and desires.   
• Assist guests in lowering barriers to becoming successfully housed. 
• Maintain a database of local resources. 

Essential Function 2: Housing Support

• Assist guests in finding or applying for housing. 
• Assist guests in securing financial assistance to secure housing, such as down payments and/or damage deposit assistance. 
• Collaborate with community-wide supportive services to help guests remain successfully housed. 
• Assist guests in securing furniture and housewares through community voucher programs. 
• Attend coordinated entry and partner agency meetings. 

Essential Function 3: Other Considerations

• Teamwork - Work collaboratively with administration and other shelter staff to meet day-to-day organizational needs.  
• Resource awareness and networking - Actively participate in networking and collaboration with local service providers.    
• Data entry - Entering and monitoring of data, case notes/logs in relevant guest database(s).  
• Customer service focus -Treat all who come to the New Life Center seeking assistance with respect and dignity, with the ultimate goal of helping them to a place of self-sufficiency.   
• Meetings - As required, attend various meetings. Some travel is required.   
• Integrity and confidentiality - Maintain a high level of personal integrity and confidentiality relating to shelter operations and those we serve.  
• Participate in program development, to include basic needs, life skills, and faith (Christian) focused programs.    
• Participate in a rotation of on-call staff to address program staff questions, concerns, and other programmatic needs when management or supervisors are unavailable.  
• Ability to drive a 15-passenger van. 

Position Reports to Erika, Shelter Ministry Program Manager

Erika oversees New Life Center’s emergency shelter programs, leading a dedicated team that provides compassionate care to individuals in crisis. She joined the Mission in 2024, bringing six years of managerial experience. With a degree in psychology, Erika enhances our ability to serve those in need with understanding and empathy.

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Program Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

Qualifications

Personal: 

• Personal, evident, growing relationship with Jesus Christ. 
• Compassionate heart for those in need.
• Willingness to serve others. 
•  Desire to see the lost come to Christ. 
• Active church attendance. 

Required Education and Experience:

• Bachelor’s degree in social work or related field. 
• Minimum 2 years prior experience in a social service field. 

Additional Eligibility Requirements:

• Ability to pass a pre-employment drug test and background check. 
• If in recovery, a minimum of one year of sustained recovery with active participation in a 12-step program is required; two or more years is preferred. 
• Valid driver’s license; good driving record and proof of insurance. 

Skills:

• Excellent interpersonal, verbal, and written communication skills. 
• Demonstrated effective time management and organizational skills. 
• Ability to use independent judgment to accomplish goals.  
• Creative, positive, and passionate about work.  
• Adapts positively to continuous change.  
• Ability to motivate and coach individuals. 
• Ability to maintain a high level of confidentiality and personal integrity. 
• Ability to work independently and as part of a team. 
• Proficient in desktop computer applications software (preferably Microsoft Office).  

Signatures:

This job description has been approved by:

Manager: __________________________________________     Date: _____________________

HR: ______________________________________________      Date: _____________________

Employee Signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

Employee: _________________________________________     Date: ______________________