What are the responsibilities and job description for the Phlebotomist - Laboratory position at New London Hospital?
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GENERAL SUMMARY
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Clinical Responsibilities: Perform venipunctures and skin punctures competently and expediently; enters or retrieves test orders in the laboratory information system; instructs patients on how to properly collect urine and other specimens; processes specimens for testing in-house and for reference lab testing. Other responsibilities include phone calls, result query, printing/faxing, and assist with other laboratory related duties as assigned.
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FUNCTIONAL DUTIES AND RESPONSIBILITIES
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Phlebotomy
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Understands process to identify test requirements.
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Uses laboratory information system for test ordering.
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Verifies information and tests ordered via the information system against requisitions, and clarifies questions with provider's offices or nursing departments when necessary.
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Has working knowledge of standing order process.
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Adjusts approach to patients and families in accordance with age group.
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Consistently draws blood competently and expediently with as little patient discomfort as possible.
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Is able to obtain blood samples from patients of all ages whether outpatient or inpatient.
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Supports and reassures patients during procedures.
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Follows lab procedure for patient identification and labels samples accurately.
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Uses a combination of verbal communication with inpatients along with the mobile laboratory information system barcode device, to retrieve orders and print labels at the patient bedside, ensures positive patient identification.
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Prioritizes STAT orders, scheduled orders, and outpatients.
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Accurately and expediently processes specimens delivered to the lab.
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Assists in training new phlebotomists/aides, as assigned by Supervisor or Director.
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Lab Aide:
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Assists Medical Technologists as necessary.
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Knows how to print patient demographic sheets to send to reference lab when required.
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Processes specimens for reference labs.
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Understands the different tubes and labeling requirements for each reference lab.
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Knows how to complete paperwork for each reference lab.
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Knows how to determine specimen requirements for tests sent to each reference lab.
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Bags and stores specimens at appropriate temperatures for reference lab tests.
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Has specimens ready for courier pickup at scheduled times.
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Maintains training for IATA Specimen packaging and shipping.
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Clerical / Administrative:
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Answers phone calls professionally and politely.
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Knows how to place calls on hold and transfer calls as necessary.
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Understands when to answer questions and when to refer callers to a technologist or supervisor.
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Uses laboratory information system for result query and report printing.
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Knows how to use the hospital information system to fax results.
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Requests supplies when low.
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Understands which patient services are to be charged venipuncture charge.
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Reviews requisitions for order entry accuracy, following established protocol.
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Safety, Quality Control & Compliance:
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Adheres to current documentation standards and policies.
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Releases results only to authorized individuals.
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Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
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Follows standard precautions at all times.
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Discards sharps into a rigid sharps container.
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Uses personal protective equipment appropriately and when needed.
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POSITION REQUIREMENTS
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Knowledge / Skills / Abilities
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Prior phlebotomy experience or completion of approved phlebotomy program required
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Experience
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Education
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High School graduate or equivalent
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12-18 months experience
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Phlebotomy or Medical Assistant certificate preferred
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BLS Certification (obtained within 3 months of hire.)
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