Warranty Service Clerk

Description

JOB SUMMARY

The Warranty Service Clerk expedites the process of closing R/Os of units which are for New Bus, Service or Warranty while starting R/Os for Warranty returns and service work when asked. Proper completion and record keeping of work orders including copying, collating, and filing is performed daily. Will also assist with answering the phones, responding to staff and customers.

SUPERVISION

The Warranty Service Clerk performs a variety of routine duties within established policies and procedures or by referral to the supervisor's guidelines.

PRIMARY DUTIES AND RESPONSIBILITIES

• Assign technician’s hours to R/O’s for New Bus, Service, Warranty and all jobs assigned.
• Utilize electronic dealer management system and manufacturers web-based software for inputting and recordkeeping.
• Transcribe and input all notes and descriptions of work performed on workorders.
• Encode corresponding labor operation times from manufacturer supplied guides.
• Prepare warranties to be processed by gathering, sorting, organizing, and recording data, information, and documents. Codes warranty As per manufacturer guidelines.
• Reconcile all warranty RO’s. Evaluate warranty repairs by comparing claim to warranty.
• Fulfill warranty by preparing and coding repair claim for processing. Reviews with manager for authorization as needed.
• Help customers by clarifying warranty obligations, answering questions, and responding to requests.
• Review rejected claims with manager and prepare correspondence explaining warranty limits.
• Make and collate any required copies of paperwork.
• File all work orders using existing record-keeping standards.
• Assist with the scheduling of and assisting with outside vendors with their installs.
• Encode corresponding labor operation times from manufacturer supplied guides.
• Answer incoming calls, relay telephone messages and handle caller’s inquiries whenever possible.
• Process Ford Warranty and all other product lines as assigned.
• Update job knowledge by participating in educational opportunities.
• Maintain clean and organized work areas.
• Greet, assist and/or direct visitors and the general public.
• Follow all prescribed safety methods and perform work safely.

OTHER DUTIES

• Perform other duties as assigned.

Requirements

EDUCATION / REQUIRED EXPERIENCE

• High school diploma or equivalent preferred

REQUIRED KNOWLEDGE / QUALIFICATIONS / SKILLS / ABILITIES

• Working knowledge of computer programs, electronic dealer management and web-based systems.
• Understand oral and written instructions sufficiently to guide and or communicate any necessary information to customers.
• Ability to work independently, accomplishing the goals of the position with little direct supervision.
• Ability to make good business decisions in accordance with established procedures and policies.
• Ability to read and understand company and industry correspondence sufficiently, manage proper paperwork and answer customer and staff inquiries.
• Write or type sufficiently to enter information into work orders, sales orders, PDI’s and warranty correspondence.
• Perform numeric calculations that are required to accurately calculate prices and sales for customers.
• Ability to calculate hours, cost, etc. for submission of warranty reimbursement.
• Maintain professional in person, email and telephone communication with all employees, customers and vendors.
• Be Safety conscious and demonstrate the ability to follow prescribed safety practices to prevent injuries to self and others.

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Maintain manual hand and finger dexterity sufficient for constant use of keyboard, telephone, mouse and occasional use of other standard office equipment.

· Occasionally lift and carry up to 25 lbs.

· Repetitive motion is required.

· Sit at a desk for prolonged periods of time throughout the day.

· Occasionally walk, stand, stoop, squat, bend for moving around the office to use standard office equipment, collect or file company correspondence or complete other office duties.

· Speech and Hearing sufficient for regular in person and telephone communication with customers, vendors, supervisor and other employees.

· Vision sufficient to frequently use a computer screen and read technical manuals.

· Ability to drive any vehicle assigned.

Full-time Monday--Friday, Days

Full benefits

Salary : $18 - $20