What are the responsibilities and job description for the Program Manager - Emergency Preparedness position at New York State Electric & Gas?
Reporting to: Director, Emergency Preparedness
Location: Rochester, NY, Binghamton, NY, Orange, CT or Portland, ME or Augusta, ME
Work Type: Office
The base salary range for this position is dependent upon experience and location.
New York or Maine: $116,000 to $145,000 plus bonus
CT: $128,000 to $160,000 plus bonus
Job Summary
The Emergency Preparedness Program Manager - Compliance, Documentation and After-Action Reporting role works collaboratively, as well as independently, as a team member to create, develop and implement the Avangrid emergency management preparedness functions (including UI, CMP, NYSEG and RG&E for electric and natural gas, Southern Connecticut Gas, Connecticut Natural Gas, Maine Natural Gas, Berkshire Gas, and AVANGRID hydro operations). This applies to both planning and preparation before an event and execution during an event.
Duties
This position/function is primarily responsible to ensure effective and efficient AVANGRID response to major system outages (electric and natural gas) and to secondarily work with all AVANGRID groups to plan for and coordinate other contingency protocols. Main duties include:
This program manager position will play a critical role in the creation, development and implementation of the Avangrid emergency management preparedness and planning program. Responsibilities include pre and post emergency response activities. The established ICS structure will continue to manage and conduct operations during the actual emergency event. Responsible for driving strategy, continuous improvement and execution of emergency preparedness and operations activities. Develops effective emergency management policies and procedures to ensure preparedness for future events. Ensures internal alignment across internal and external stakeholder through effective and timely information sharing, coordination, communication, and reporting. Works as a team player and support all areas of emergency management and preparedness. May serve as the Avangrid emergency management representative for various governmental and/or regulatory entities. Will work with external entities, companies and organizations for relationship building, cooperative projects and to ensure best practices. Works with the Director of Emergency Preparedness to provide strategic direction regarding emergency preparedness and setting short- term and long-term program objectives. Will work creativity and innovatively to ensure that there is ongoing, continuous improvement throughout AVANGRID in the area of emergency management preparedness and planning.
Required Qualifications
AVANGRID SERVICE COMPANY
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date
February-23-2026
Location: Rochester, NY, Binghamton, NY, Orange, CT or Portland, ME or Augusta, ME
Work Type: Office
The base salary range for this position is dependent upon experience and location.
New York or Maine: $116,000 to $145,000 plus bonus
CT: $128,000 to $160,000 plus bonus
Job Summary
The Emergency Preparedness Program Manager - Compliance, Documentation and After-Action Reporting role works collaboratively, as well as independently, as a team member to create, develop and implement the Avangrid emergency management preparedness functions (including UI, CMP, NYSEG and RG&E for electric and natural gas, Southern Connecticut Gas, Connecticut Natural Gas, Maine Natural Gas, Berkshire Gas, and AVANGRID hydro operations). This applies to both planning and preparation before an event and execution during an event.
Duties
This position/function is primarily responsible to ensure effective and efficient AVANGRID response to major system outages (electric and natural gas) and to secondarily work with all AVANGRID groups to plan for and coordinate other contingency protocols. Main duties include:
- Lead the emergency preparedness groups Compliance, Documentation and After-Action Reporting programs.
- Ensures effective analysis of new requirement (legislative or regulatory) and development of project plans and compliance evidence to demonstrate adherence to existing and new requirements.
- Work with key leaders and stakeholders across the company on key issues, new projects, collection of evidence and information needed for proper documentation and reporting
- Responsible for the development of programmatic and in-event compliance checklists, monitoring and reporting requirements.
- Manage After Action Reporting - Working with Emergency Operations staff to ensure quality and timely After-Action Reports following significant events. Works with Corrective Action Tracking Program Manager to transition corrective actions from AARs are tracked to completion.
- Lead emergency planning projects through creation and preparation of appropriate plans, procedures, SOPs and checklists for storms, emergencies and other risks/hazards.
- Prepare for and monitor compliance with regulatory requirements, creating systems for continuous improvement.
- Prepare reports on causes of events, damages, affected customers, restoration times, recovery plan and costs.
- Support department documentation and record keeping systems.
- Supports Rate Cases, as needed.
- Work as a member of the team ensuring appropriate training, drills and exercises.
- Responds to emergencies supporting the operating company Area and Incident Command System
- Modify and update detailed action plans based on lessons learned.
This program manager position will play a critical role in the creation, development and implementation of the Avangrid emergency management preparedness and planning program. Responsibilities include pre and post emergency response activities. The established ICS structure will continue to manage and conduct operations during the actual emergency event. Responsible for driving strategy, continuous improvement and execution of emergency preparedness and operations activities. Develops effective emergency management policies and procedures to ensure preparedness for future events. Ensures internal alignment across internal and external stakeholder through effective and timely information sharing, coordination, communication, and reporting. Works as a team player and support all areas of emergency management and preparedness. May serve as the Avangrid emergency management representative for various governmental and/or regulatory entities. Will work with external entities, companies and organizations for relationship building, cooperative projects and to ensure best practices. Works with the Director of Emergency Preparedness to provide strategic direction regarding emergency preparedness and setting short- term and long-term program objectives. Will work creativity and innovatively to ensure that there is ongoing, continuous improvement throughout AVANGRID in the area of emergency management preparedness and planning.
Required Qualifications
- Education & Experience Required:
- Bachelors degree with 8 years relevant experience required.
- Experience working in a regulatory environment, tracking compliance and evidence and producing reporting
- Demonstrated experience requiring advanced organizational, writing and project management skills
- Utility and/or emergency management or similar experience preferred.
- Skills/Abilities:
- Strong ability to work collaboratively and contribute as a member of a team to develop emergency preparedness and planning within Avangrid.
- Must be highly organized, self-directed, and capable of managing multiple responsibilities and deliverables to successful completion.
- Strong organizational, communication (verbal and written), interpersonal and influencing skills.
- Ability to solve complex problems and influence change across diverse set of stakeholders
- Proven ability to work innovatively and creatively.
- Ability and desire to work across organizational lines throughout Avangrid and with senior management.
- Ability to collaborate with external entities to achieve mutual gains and foster cooperative relationships. These include emergency management and public officials, other utilities and regulatory agencies.
- Experience in (or ability to) reviewing, analyzing, tracking compliance/evidence and influencing state statutory and regulatory actions.
- Advanced problem solving, analytical, and decision-making skills. Able to analyze complex information, distill salient items and create appropriate action plans.
- Knowledge of regulatory requirements regarding emergency management planning, readiness, and execution.
- Knowledge of the Incident Command System (ICS) and its application in emergency response by utilities.
- Ability to identify business risks and to develop and execute mitigating strategies.
- Provides strategic input to management team and business areas based on sound analytical decision making.
- Strong analytical and reporting skills. Ability to effectively use Microsoft word, excel and PowerPoint skills. Capability to learn company-based tools needed to support emergency operations (e.g. EHS360).
- Budget and/or cost management experience.
- Strong ability to work collaboratively and contribute as a member of a team to develop emergency preparedness and planning within Avangrid.
- Must be highly organized, self-directed, and capable of managing multiple responsibilities and deliverables to successful completion.
- Strong organizational, communication (verbal and written), interpersonal and influencing skills.
- Ability to solve complex problems and influence change across diverse set of stakeholders
- Proven ability to work innovatively and creatively.
- Ability and desire to work across organizational lines throughout Avangrid and with senior management.
- Ability to collaborate with external entities to achieve mutual gains and foster cooperative relationships. These include emergency management and public officials, other utilities and regulatory agencies.
- Experience in (or ability to) reviewing, analyzing, tracking compliance/evidence and influencing state statutory and regulatory actions.
- Advanced problem solving, analytical, and decision-making skills. Able to analyze complex information, distill salient items and create appropriate action plans.
- Knowledge of regulatory requirements regarding emergency management planning, readiness, and execution.
- Knowledge of the Incident Command System (ICS) and its application in emergency response by utilities.
- Ability to identify business risks and to develop and execute mitigating strategies.
- Provides strategic input to management team and business areas based on sound analytical decision making.
- Strong analytical and reporting skills. Ability to effectively use Microsoft word, excel and PowerPoint skills. Capability to learn company-based tools needed to support emergency operations (e.g. EHS360).
- Budget and/or cost management experience.
AVANGRID SERVICE COMPANY
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date
February-23-2026