Demo

Helpdesk Support

Next Gen IT Inc
Erie, PA Other
POSTED ON 1/28/2026 CLOSED ON 3/27/2026

What are the responsibilities and job description for the Helpdesk Support position at Next Gen IT Inc?

L1/L2 SupportProvides front-line technologysupportby answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customers issue and determination of the best way to resolve the problem. Provides basicsupportand troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of onboarding proce,supports audio and video equipm

Salary : $20 - $30

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Helpdesk Support?

Sign up to receive alerts about other jobs on the Helpdesk Support career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
This job has expired.
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Next Gen IT Inc

Project Manager (Enterprise Privacy)
Apply
  • Next Gen IT Inc York, NY
  • Project Manager (Enterprise Privacy)Location: NYC, NY (Hybrid: 3 Days in Office)Exp: 11 yrsThe Project Manager will support the design, execution, and ongo... more
  • 4 Months Ago
Procurement/ Purchasing Analyst
Apply
  • Next Gen IT Inc Orlando, FL
  • Key Responsibilities:Generate and manage purchase orders (POs) and ensure accurate, timely invoicingMatchPO line items to vendor invoices prior to approval... more
  • 4 Months Ago
View More Jobs at Next Gen IT Inc

Not the job you're looking for? Here are some other Helpdesk Support jobs in the Erie, PA area that may be a better fit.

Production Support
Apply
  • Acutec Precision Aerospace Inc Meadville, PA
  • Description No Experience Needed! Unbeatable Benefits! Imagine playing a key role with an award-winning and forward-thinking manufacturer that manufactures... more
  • 5 Months Ago
View More Jobs

AI Assistant is available now!

Feel free to start your new journey!