Nurse Manager - Phone Triage

Position Title : Nurse Manager - Phone Triage

Location : Bethel, AK

Sign-On Bonus : $15,000 for 2-year agreement, $20,000 for 3-year agreement

Relocation Assistance : $15,000 for individual, $20,000 for family

Retention Bonus Eligible

Position Summary :

The Nurse Manager will lead the operations of an after-hours phone triage line. This crucial role involves overseeing day-to-day operations, ensuring efficient triage services, and contributing to the implementation and ongoing management of the triage line. The ideal candidate will have clinical expertise, leadership experience, and a passion for delivering high-quality healthcare to remote communities. You will collaborate with various departments, including clinicians, quality assurance, and IT, to ensure seamless operation and patient care.

Key Responsibilities :

• Oversee daily operations and manage the after-hours phone triage line.
• Lead the setup, development, and implementation of the triage line, collaborating with departments such as IT, Quality, and Patient Safety.
• Train and develop phone triage staff, ensuring adherence to established protocols and policies.
• Serve as a primary resource for staff on patient care and triage protocols, providing support for high call volumes.
• Lead quality assurance and process improvement efforts to enhance service delivery.
• Monitor the triage line for performance, ensuring compliance with regulations and standards.
• Maintain close communication with the IT department for system changes and enhancements.
• Provide backup support for overflow calls when necessary.

Position Qualifications :

Desirable Skills :

Supervisory Responsibilities :

Benefits Include :

Salary : $20,000