Logistics Manager

Location Phoenix, AZ and Bentonville, AR

Job Description: The person in the Logistics role is responsible for protecting the organization’s income and adding value for Next Phase customers. They will understand Next Phase suppliers and manufacturers deeply and ensure the smooth operation of programs. They will analyze sales and keep products in stock, working with Account Managers to support the Sales team. Beyond simply organizing data, the Logistics team member is an analyst and key contributor that our clients & customers rely upon and see as a value-add. The Logistics contribution is critical to ensuring the long-term success of the company.

Success Outcome #1

Manage Inventory and Ensure Timely Product Delivery.

Key Responsibilities:

• Foresee and effectively address issues in production, delivery, upcoming promotions, and changes in inventory or ordering
• Forecast sales and track orders to protect vendors and retailers while monitoring sales and orders to ensure sufficient pipeline inventory
• Manage daily retailer inventory, ensuring PO’s are maximized, and reducing whip saw ordering which can put suppliers at risk of spoils or exhausted inventory resulting in short shipments.
• In addition to retailed inventory, manage all applicable inventories, including manufacturing and 3PL partners.
• Ensure on-time, in-full product delivery and PO fulfillment to customers. Success will be measured by fill rates and out of stocks.
• Meet KPIs that measure program health and grow the bottom line of the suppliers
• Achieve a decrease in escalations requiring direct involvement to resolve.

Success Outcome #2:

Drive Reporting and Analyses to Achieve Growth.

Key Responsibilities:

• Constantly review program metrics and identify “in trouble” programs, then allocate the correct resources to solve.
• Distribute timely, regular, accurate sales reports to manage inventory and generate useful insights to allow sales to communicate effectively with their buyers about how items are performing.
• Identify opportunities for expansion, increase in-stock levels and maintain level order quantities
• Track sales metrics and keep the sales team up to date on how the product is doing
• Assess key metrics to communicate the health of the program. Identify issues and work to solve to avoid negative impact on the overall success of a program
• Provide proactive analyses to identify areas of growth. Constantly look for ways to improve sales and the overall business

Success Outcome #3:

Unify the Organization and Service through Effective Communication and Relationships.

Key Responsibilities:

• Work with Account Management to ensure a smooth handoff of new programs
• Help launch programs and build relationships through being the hey figure responsible for establishing lead times, minimum order requirements, and pre-launch forecasts.
• Serve as the conduit for clear, concise, open communications with manufacturers, retailers, account managers, and the sales team so that “Asks” are understood, and key information is provided to help suppliers determine production levels, anticipated changes in sales, and retailer expectations. Keep our sales team informed at all times
• Build effective, collaborative relationships as measured by increased confidence in our team’s ability to manage programs on behalf of our clients at manufacturer and customer levels
• Leverage high-level thinking to look forward and properly manage the supply chain for success and growth
• Constantly look for ways to improve the business
• Deliver stellar customer service with a servant’s heart, both externally with clients and suppliers and internally with peers and other teams