Worker's Compensation Intake Coordinator (Temporary)

Position Overview: Under the direction of the Director of Workers’ Compensation, the Workers’ Compensation Referral Coordinator answers incoming calls and assists patients, caregivers, and workers’ Compensation representatives with all inquiries related to Workers’ Compensation. The Workers’ Compensation Coordinator also receives Workers’ Compensation referrals and schedules them with the appropriate provider. This position will begin in mid June and will be a temporary position.

Essential Job Responsibilities:

· Answers inbound calls in a high-volume call center.

· Receives, enters, and schedules workers’ compensation referrals with the appropriate physician/provider.

· Assists patients, caregivers, and workers’ compensation representatives with various inquiries and provides general assistance in a timely manner.

· Communicates with the workers compensation coordinators, adjusters and NCMs to make sure the patients are scheduled in a timely manner

· Receives and forwards patient requests to appropriate clinical staff in a timely manner.

· Enters patient information into the electronic health records (EHR) system.

· Recognizes and escalates complex issues to the Director of Workers’ Compensation.

· Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.

· Performs other duties as assigned.

Education:

· High School Diploma or equivalent.

· 1 – 2 years' experience in medical office administration highly preferred.

Other Requirements:

· Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.

· Must demonstrate ability to analyze data and resolve complex problems.

· Must have the ability to work independently while managing time and workload appropriately.

· Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.

· Experience with medical scheduling/billing systems preferred.

· Exceptional customer service, interpersonal skills, and communication skills.

· Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.

Job Type: Full Time

Job Types: Full-time, Temporary

Pay: Up to $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Experience:

• Medical office: 1 year (Required)

Ability to Commute:

• Biloxi, MS 39532 (Required)

Work Location: In person

Salary : $18