What are the responsibilities and job description for the HVAC Operations Manager position at Nextech?
Overview
Overview:
We are proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!
Role:
The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.
Benefits:
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
Responsibilities
- Responsible for full financial for operations
- Review company reports such as PMs, CINB, SLA and P&L and share with team
- Take calls for customer escalation issues & being able to provide a solution
- Ensure company goals are met monthly/quarterly/yearly
- Manage all Service-Level Agreements (SLA) with current/new clients
- Recruit, hire, and develop service operations team
- Develop training plan for service support team
- Delivery of goals and metrics for assigned group
- Evaluate and perform annual reviews
- Identify and communicate where improvements can be utilized
- Quality assurance on all work performed at customer facilities
- Cover in absence of the next level managers
- Create, communicate, and send weekly activity schedule to VP of Operations
Qualifications
- 7 years of Management experience for an HVAC contracting business or building-related services company
- Have an HVAC/R Technical Background
- Understanding of the principles of quality management with respect to effective communication
- Experience with management and conflict resolution
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Excellent interpersonal and communication skills, both written and oral
- Advanced Microsoft Office and computer literacy