IT Business Systems Analyst

Requisition ID: 71287

NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

Position Specific Description

NextEra Energy Resources is seeking an experienced and highly motivated Atlassian System Administrator to join our team. The ideal candidate will have a strong background in managing Jira Service Management. They will work closely with the Jira Service Management Product Owner in developing effective and productive working relationships with business units and guiding them on simplifying their work intake and management processes with the Atlassian platform. They will also work with ISO security administration and act as tertiary backup for ISO security and system access administration.

Job Responsibilities:

• Administer, manage, and maintain Jira Service Management, including the configuration and customization of workflows, schemes, fields, and screens.
• Work closely with business units to identify their needs, help them streamline their work intake and management processes, and establish best practices for utilizing Jira Service Management.
• Oversee the administration of Confluence as its used with Jira Service Management, ensuring an organized and efficient knowledge management system for documentation and collaboration.
• Assist with the creation and maintenance of custom reports, dashboards, and metrics to track the performance of teams and projects.
• Train and support users, addressing any issues or questions that arise.
• Continuously evaluate and recommend improvements to Jira and Confluence configurations, plugins, and tools to optimize performance, scalability, and usability.
• Develop and implement policies and procedures for the proper use and maintenance of Jira and Confluence, ensuring adherence to security and data privacy standards.
• Stay up-to-date with the latest Atlassian product updates, industry trends, and best practices to ensure the company's tools and processes are aligned with industry standards.
• Provide technical support and troubleshooting for Jira and Confluence-related issues, coordinating with Atlassian support when necessary.
• Ensure ISO security and system access requests are completed within established timeframes.

Qualifications:

• 2 years of experience in administering and managing Jira and Confluence, with a focus on Jira Service Management.
• Strong understanding of Agile methodologies and familiarity with various software development processes.
• Proven experience working with business units to understand their needs and optimize their work intake and management processes.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization.
• Strong problem-solving and analytical skills, with a commitment to continuous improvement.
• Atlassian Certified Jira Administrator or similar certification is highly desirable.

Job Overview

This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.

Job Duties & Responsibilities

• Develops a strong familiarity with business processes that are in their area of business focus
• Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
• Applies analytical skills within functional area to decompose work into manageable value-based units
• Responds to requests, identifies conflicts, and makes recommendations where needed
• Devises or modifies procedures to solve complex problems
• Uses knowledge of business processes to identify interdependencies and functional gaps
• Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution
• Contributes to the application testing process (directly or to support end users)
• Creates and updates documentation, as appropriate, for selected project framework
• Maintains a familiarity with market trends in technology
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor’s or Equivalent Experience
• Experience: 2 years

Preferred Qualifications

• None

Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: NextEra Energy Resources, LLC
Relocation Provided: No

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami