What are the responsibilities and job description for the Desktop and IT Support Technician position at nFocus Solutions?
Role Summary
We’re seeking a Desktop and IT support technician to work on site as part of a team to maintain IT assets for a large organization on Fort Leavenworth. This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.
Job Location: Fort Leavenworth, KS
Responsibilities
- Maintain desktop IT software, hardware, peripherals and infrastructure for large military and civilian organization on Government network
- Operate, support, and maintain phone and video teleconference equipment
- Monitor systems to ensure compliance with Army policies and procedures
- Assist users in troubleshooting various hardware and software issues.
- Prepare weekly and monthly planning and status reports
Required Experience
- One (1) year of IT infrastructure operation and maintenance
- One (1) year of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshooting
Preferred Experience
- Experience operating and support video teleconferencing equipment
- Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).
Education / Certificaitons
- REQUIRED: Information Assurance Technical Level II per DoD 8570.01-M. The applicable Computing Environment (CE) or Operating System (OS) is required (Windows 7/10 or higher)
- Security Certification
- Preferred: Bachelor’s Degree in a technical or IT discipline (or equivalent experience)
Other Qualifications
- Must be US Citizen
- Possess clear and precise oral and written communication skills
- Ability to work independently and as part of a team
- Able to meet requirements to work on a military installation, including having a valid state driver's license and automobile insurance
- Be self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes
- Demonstrate high standards of quality and accuracy
- Be in attendance and punctual as scheduled
- Be completely functional in MS Word, Excel, and PowerPoint
- Candidate must be able to travel as required
Perks & Benefits
We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.
About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.
