What are the responsibilities and job description for the RECEPTIONIST position at Niagaras Choice Federal C?
TITLE: Receptionist
REPORTS TO: BRANCH MANAGER
STATUS: HOURLY NON-EXEMPT
We passionately believe that our team is at their best when they have the opportunity to gain experience, collaborate and find new ways to solve our members’ challenges, no matter what part of the business they are in.
Join us in our journey for improving the lives of those in our community by being the helping hand that gives back!
Purpose
The Receptionist projects a positive image as a representative for the credit union in receiving visitors and guests. Answer telephones, process mail, provide information to members, and perform various administrative and clerical duties as assigned.
Requirements
- High school graduate or GED
- Computer literacy required.
- Professional communication skills required
Duties and Responsibilities
- Greets and welcomes members/non-members in a courteous, professional, and timely manner. Directs members for credit union services, shows interest in member’s needs.
- Answers telephone, route calls to appropriate individual and/or voice mail, accept verbal deposit/withdrawal transactions from account to account.
- Ask probing/clarifying questions as to purpose of the members visit and determines appropriate course of action for member.
- Answer general questions from members at the desk.
- Gives general information regarding credit union.
- Alerts MSR's that member(s) need assistance.
- Receives and distributes daily mail. Logs night-drop.
- Maintain pamphlets, bank deposit and withdrawal slips, and calendars.
- Provide administrative and clerical support to the credit union as required.
- Perform some file maintenance and accounts changes as needed.
- Performs other duties as required by management.
- Maintains confidentiality of the credit union.
Niagara’s Choice Federal Credit Union is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.