What are the responsibilities and job description for the Customer Support Advisor position at Nixon Power Services?
Job Description
Job Description
With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to take on new responsibilities keep things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers
We're seeking a proactive and enthusiastic individual to join our team as a Customer Support Advisor at our Atlanta, GA office. In this position, you will be responsible for reviewing leads, creating quotes, tracking approvals and purchase order receipts, initiating service calls, and coordinating with both internal teams and external stakeholders. You will also engage directly with customers to ensure Nixon delivers exceptional service and outstanding customer experience, contributing to business growth and retention. The ideal candidate is detail-oriented, highly organized, and a collaborative team player. We value individuals who demonstrate a willingness to learn and grow, exercise sound judgement, and thrive in a dynamic environment.
What you’ll be doing :
- Research parts and collaborate with Technicians to address all parts research needs.
- Prepare quotes by identifying, validating, and pricing needed parts by collaborating with Kohler and any external vendors, as needed. Promptly respond to customer inquiries and provide quotes within expected timelines.
- Partner with Technicians and Service Leaders, as needed, to ensure accuracy of quotes from lead creation through final repair of the generator(s).
- Review and follow up daily on quoted work and track sales progress through assigned system.
- Respond promptly to all customer calls and emails regarding requests for additional work.
- If there’s an emergency or unit down situation collaborate with all stakeholders (internal and external with the client) to ensure the customers’ needs are met.
- Communicate with customers, as needed, from opportunity receipt to Technician scheduling.
- Assist Service Coordinators in communicating expectations, planning, and aligning quoted work appropriately.
- Identify and qualify quotes that may require additional incentive or value add.
- All other duties as assigned.
What we’re looking for :
What’s in it for you?
