Claims Operations Manager

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more!

CURE Auto Insurance’s Claims department is seeking a detail-oriented and strategic Operations Manager. This role will be instrumental in optimizing operations, streamlining processes, making strategic business decisions, and ensuring the smooth operation of daily activities. The Operations Manager will be responsible for driving continuous improvement, managing key operational functions, and effectively leading a team to achieve exceptional performance. 

Essential Duties & Responsibilities:

Process Optimization: 

● Analyze existing workflows and operational processes to identify inefficiencies, gaps, and opportunities for improvement. 

● Develop and implement streamlined processes within Guidewire and Medlogix to ensure optimal claims outcomes 

● Work closely with various third party vendors to create processes and strategies that align with our key business objectives 

Team Leadership & Development: 

● Lead, coach, and mentor a team of direct reports, fostering a culture of continuous learning and growth. 

● Provide regular feedback and conduct performance evaluations to ensure professional development and skill enhancement. 

● Empower employees by offering training, resources, and guidance to enhance their effectiveness and overall job satisfaction. 

● Promote a collaborative environment and encourage knowledge-sharing within the team. Operational Strategy & Execution: 

● Collaborate with senior leadership to establish non-litigation PIP claims handling protocols ● Develop and manage key performance indicators (KPIs) to track team performance and measure success. 

● Oversee day-to-day operations, ensuring compliance with industry regulations and company policies. 

● Evaluate and manage operational risks, implementing mitigation strategies as needed. Continuous Improvement & Reporting: 

● Champion a culture of continuous improvement by identifying areas for innovation and implementing best practices across operations. 

● Regularly report on operational performance, identifying trends, and providing insights to management. 

● Lead projects aimed at improving operational efficiency, customer satisfaction, and employee engagement. 

Cross-Functional Collaboration: 

● Work closely with other departments such as HR, IT, Sales, and Customer Service to ensure smooth operations and effective communication across the organization. 

● Serve as a key liaison between upper management and operational teams to address challenges, implement changes, and achieve business goals. 

Experience/Qualifications:

● A Bachelor’s degree from an accredited four-year college or university is a plus, but may be substituted for similar experience. 

● Minimum of 5 years experience in product management, strategy, operations or similar experience 

● Ability to perform under pressure 

● Auto claims experience is a plus but not required 

● Proven experience in process optimization, cost management, and performance improvement. 

● Exceptional leadership, coaching, and mentoring abilities with experience managing a team.

● Excellent problem-solving and decision-making skills. 

● Proficient in using operational management software, MS Office Suite, and other relevant tools. 

● Strong communication skills, both written and verbal, with the ability to interact with all levels of the organization. 

Benefits

• Medical, dental, and vision insurance

• 401(k) with employer match

• Paid time off (vacation, sick leave, and holidays

• FSA and HRA

• Parental leave opportunities

• Life and Disability Insurance

• Employee Assistance Programs (EAP)

• Discounted tickets to CURE Arena in NJ

• Voluntary Benefits (Pet Insurance, ID & Fraud, Accident & Illness, and more!)

Physical Actions/Environment: Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing. Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions. 

Salary: $90,000 - $120,000 annually based on experience

Schedule: Full-Time; Mondays – Fridays, 8:30am-5pm

Location: Detroit, MI

We recruit, hire, employ, train and promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination. 

CURE Auto Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.  This job description may be subject to change at any time.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Salary : $90,000 - $120,000