Customer Project Manager

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The Americas Network Infrastructure (NI) Regional Business Center has an opening for a customer-focused Project Manager (PM) to lead the implementation of innovative network solutions involving Fixed Access, IP Routing and Optical Networks. The PM will be responsible for delivering complex, multi-million dollar programs for a multitude of customers ranging from Enterprise to large Service Providers in Canada. You will be part of a supportive, high performance PM team, working collaboratively to grow the Canadian Telecommunications market.

What you will learn and contribute to

Are you a customer-focused individual with a passion for leadership and solving problems in a fast-paced environment?

As part of our team, you will:

• Partner with Sales and act as the primary owners for managing customer relationship and satisfaction.
• Collaborate with Sales and Business Development to scope and define new opportunities for your customer.
• Act as the primary point of contact for all customer projects and post sales deliverables at every organizational levels through regular face to face and/or virtual engagements. Travel may be required at times per customer location.
• Lead the delivery of complex projects including the end to end design and implementation of turnkey Network Solutions that may incorporate products and software from multiple Business Groups and product portfolios.
• Lead matrixed internal project teams including Customer Engineering, Product Line Managers, Supply Chain and Service Delivery organizations to ensure projects are delivered within scope, budget, schedule, and quality targets.
• Manage regular ongoing account reviews with the customer on feature/product roadmap and upgrade/growth opportunities as well as address operational issues and technical support concerns. Drive the resolution of all customer concerns inside Nokia across our regional and global technical support and supply chain teams.

Your skills and experience

You have:

• A Bachelors degree in Telecommunication, Information Technology, Computer Science, Engineering, Finance and/or applicable Industry experience.
• At least 1-5 years of hands-on, customer-facing Project Management experience within a highly technical, fast paced environment.
• Technical knowledge / experience in Access/PON, IP Routing and Optical Network technologies.
• Solid verbal and written communication skills, with experience working directly with both business and technical stakeholders.

It would be nice if you also had:

• Leadership and conflict resolution skills.
• Familiarity with products / solutions across Cloud and Network Services/Applications, and Mobile Network Business Groups would be advantageous due to the large number of cross business group activities.
• Good understanding of the NI Nokia or general delivery processes related to Demand Planning, Customer Engineering, Order Management, Material, and Field Deployment.
• Knowledge of the Network Infrastructure Maintenance Support processes including Technical Support, Product Quality Management, and Repair & Return.
• PMP certification

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

You would be part of a fully virtualized team providing opportunities to work with team members and customers across North America and beyond. This role provides flexible work schedules blending customer, Nokia, and personal needs. You will thrive in an international team leveraging experience from multiple world locations while we work together in one of the fastest growing business segments in Nokia.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.