What are the responsibilities and job description for the Hotel Housekeeping Supervisor position at Noo-Kayet Development Corporation?
Our philosophy at The Point Casino & Hotel is to proudly deliver a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities.
The Housekeeping Supervisor will be responsible for assisting the Housekeeping Manager supervise all duties of the housekeeping department including housekeeping team members to ensure efficient and smooth operations resulting in exceptional guest satisfaction and feedback.
How You'll Make an Impact:
- Assist the Housekeeping Manager in supervising, training, resolving issues/problems, coaching and counseling and directing the work of the housekeeping team members to ensure an optimal level of service and hospitality and a quality operation are provided to hotel and casino guests.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Assist the Housekeeping Manager in supervising the day-to-day operation of the housekeeping department, the work activities, training and coaching of assigned personnel ensuring all team members perform in accordance with established hotel and property standards and core values and adhere to standard operating procedures.
What We're Looking For:
- High School Diploma or G.E.D
- Minimum of 1 year experience in housekeeping operations (Gaming industry experience is a plus).
- Ability to work flexible hours.
- Possess excellent customer service relations, communications, and interpersonal skills both written and verbal.
