What are the responsibilities and job description for the Patient Care Coordinator position at Noran Neurological Clinic PA?
As patient care coordinator, you will work collaboratively with our clinical staff as well as other department staff to provide high quality care for our patients. 40 hours M-F 8:30-5.
Duties:
- Intake and discharge of patients for provider appointments and ancillary services;
- Use a variety of communication tools and systems to handle patient interactions and work collaboratively with the rest of the clinical department;
- Maintain complete, timely, and accurate documentation for each patient and continually look for opportunities to improve processes and workflow;
- Complete other assigned and clinical department tasks.
Key Skills:
- Create a positive and welcoming patient experience;
- Ability to prioritize patient requests;
- Ensure accuracy of patient data;
- Strong written and verbal communication;
- Ability to multitask;
- Ability to de-escalate conflict situations.
Major Areas of Responsibility:
- Greet and arrive patients at the front desk for scheduled appointments;
- Collect copays at the time of check-in;
- Coordinate patient paperwork and medical charts at the front desk for the provider;
- Maintain accuracy of patient accounts and demographics in multiple systems;
- Open and prepare the clinic for hours of operation;
- Schedule follow-up appointments and ancillary services at the check-out counters;
- Stock exam rooms and clinical area with medical and office supplies after hours of operation;
- Continuously improve work processes, environment, and overall experience to serve patients and meet clinic goals;
- Manage and maintain the clinical fax and refill folders and various supply logs.
Successful Clinical Support staff will be professional, customer service-oriented individuals who can communicate with a diverse patient population. Attention to detail, ability to multitask and good chart documentation are required for success in this position.