What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Norblad Hotel?
We’re looking for a Night Auditor to assist guests with their overnight requests Tuesday-Thursday nights. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations.
Responsibilities
- Check in guests, answer phones and take reservations
- Monitor Premises and Hotel Grounds
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Following End of Day procedures.
- Investigate and resolve out-of-balance accounts
- Log Daily Reports
Skills
- Availability to work overnight
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry.
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Job Type: Part-time
Pay: From $18.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Application Question(s):
- Do you have experience working graveyard shift?
- Are you comfortable working late at night doing security checks?
Experience:
- Hotel experience: 2 years (Preferred)
Work Location: In person
Salary : $18