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Desk Side Analyst (Charleston, SC)

Nordic
Charleston, SC Full Time
POSTED ON 1/16/2025 CLOSED ON 4/7/2025

What are the responsibilities and job description for the Desk Side Analyst (Charleston, SC) position at Nordic?

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Position Summary :

The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.

Position Responsibilities :

  • Manage / repair all technology hardware including but not limited to computers, printers, and scanners.
  • Maintain accurate hardware production inventories and spare stock
  • Troubleshooting some software as needed
  • Adheres to all documented processes
  • Travel to off-sites to provide the same level of support as the main campus assignment
  • Assist with project assignments to implement new technologies or hardware
  • Provide on-call and project support as needed
  • Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment

Position Requirements :

  • Demonstrate a deep understanding of the technical environment and its business return.
  • Strong communications; written and oral
  • Have the necessary communication and interpersonal skills to interact with clients at all levels
  • Can keep up to date with technology as it develops and inform their clients of the potential impact.
  • Be self-managing and capable of prioritizing workload based on client requirements.
  • The ability to work under pressure within a team and the ability to multitask are important attributes for this role
  • The candidate will have good problem-solving skills and be highly motivated. He / she will be required to work on own initiative and must therefore possess good decision-making skills
  • Maintain a clean and orderly work environment.
  • The candidate will need to be able to take direction from leads and react to downtimes in the environment.
  • Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.

    • Education and Experience :

  • Bachelor's degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience
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