What are the responsibilities and job description for the Box Office Assistant position at Norfolk Tides?
TITLE: Box Office Assistant
DEPARTMENT: Ticket Operations
REPORTS TO: Director of Ticket Operations
STATUS: Seasonal, Temporary, Hourly
PAY RATE: Minimum Wage
The Box Office Assistant will assist the Tides front office staff in managing the box office at Harbor Park, providing exceptional customer service to all fans at the ticket window. The Box Office Assistant will leverage their passion for sports, entertainment, and customer service to enhance and drive the front-line fan experience at Harbor Park. If a career in the sports industry is what you are seeking, this seasonal position will be an excellent foundation.
DEPARTMENT: Ticket Operations
REPORTS TO: Director of Ticket Operations
STATUS: Seasonal, Temporary, Hourly
PAY RATE: Minimum Wage
The Box Office Assistant will assist the Tides front office staff in managing the box office at Harbor Park, providing exceptional customer service to all fans at the ticket window. The Box Office Assistant will leverage their passion for sports, entertainment, and customer service to enhance and drive the front-line fan experience at Harbor Park. If a career in the sports industry is what you are seeking, this seasonal position will be an excellent foundation.
Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
- Provide excellent Customer Service
- Responsible for daily Box Office activities
- Maintain daily ticket office accounting records, balance and deposit all ticket monies daily
- Provide an effective working relationship with other departments
- The position requires minor lifting and handling of heavy/large objects
- Maintains an awareness of all policies, promotions, advertisements and offers
- Additional duties and game day responsibilities may be assigned as needed
Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.
Education/Experience:
- Must be flexible and responsive to a fast-paced, high demand environment
- Highly motivated team player with a positive attitude, strong customer service skills
- Strong oral and written communication skills
- Prior customer service experience preferred
Hours:
Non-Game Week:
Non-Game Week:
- M-F: 10am - 5pm
Homestand Week:
- M-F: 10am - 5pm
- Sat: 12pm - 5pm
- Sunday: 11am - 2:30pm
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.