What are the responsibilities and job description for the Customer Service Representative/Inside Sales-Montgomery, IL position at NORKOL INC?
Job Details
Job Location: Northlake, IL
Salary Range: Undisclosed
Description
Ensure an outstanding customer experience through all stages of the customer lifecycle from relationship cultivation through execution. Responsibility to communicate with customers, estimate, enter and manage orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales. Responsible for multiple accounts of small to medium customers with high complexity.
JOB FUNCTIONS
- Serves as the face of the organization and primary point of contact for new and existing customers.
- Championing the customer at all levels internally by learning about the customers’ organizations, products, services and changes.
- Developing strong relationships throughout the organization including sales, production and logistics, so the customer experience is optimized from sale through delivery
- Building business relationships and managing existing customer and vendor relationships through excellent service and support
- Providing feedback and suggestions to executive staff on operational improvements that will drive the best possible customer experience
- Apply creative problem solving and analysis to meet customer needs
- Resolve customer issues, complaints or problems as needed
- Keep a strong understanding of new products, sales promotions and inventory management
- Acts as a liaison between customer service, IT, and production departments.
- Prepares standard and ad hoc reports through CieTrade, for analysis and communication management.
- Maintains documentation throughout the process of a job necessary for billing and reference.
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
- Process purchase orders, coordinate account credits, and maintain customer data.
Qualifications