• Competitive wages
• Excellent medical, dental and vision insurance options
• Generous paid time off
• 401k company contributions
• Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.

Expectations For Success:

• Will coordinate with the scheduling team for upcoming patient encounters where financial obligations are unmet, calling ahead of the scheduled appointment to discuss options.
• Will report to the department leadership patient accounts where financial obligations were unsuccessfully met for next steps.
• Assists patients and families to secure payer sources including insurance coverage, based on need.
• Follows the organization’s financial clearance and financial assistance policy and procedures.
• Communicates with the patients and insurance companies on the phone.
• Appropriately document and report payment information
• Educate patients about payment options and financial assistance.
• Negotiate and strategize patient payment arrangements.
• Update patient account balances
• Review and process patient and insurance company forms
• Review pre bad debt accounts for third party placement
• Responsible for Point of Service collections, service estimations and documentation

Physical Environment:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds.

Skills Needed to Be Successful:

• Maintains compliance with regulations and laws applicable to job.
• Professional level of communication with video, phone, and email
• Presents in a professional manner.
• Ability to effectively prioritize the work to meet deadlines and expectations.
• Meets the quality and productivity measures as outlined by NBMC.
• Brings positive energy to work.
• Uses critical thinking skills.
• Being present and focused on assigned tasks and eliminates distractions.
• Being a self-starter
• Ability to work independently and within a team atmosphere.

Core Talent Essentials:

• High School diploma or equivalent
• 2 years of experience working in financial advising, customer service, claims processing, collections, admitting, patient accounting, prior authorizations or pre-registration preferred.
• Knowledge of insurance process and medical terminology preferred.
• Working knowledge of CMS regulations
• Honors and sets high expectations for patient confidentiality and customer service in accordance with NBMC’s

• Advanced level of industry standard electronic medical record content
• Must have professional level skills in MS products such as Excel, Word, Power Point.
• Proficient application of business/office standard processes and technical applications