What are the responsibilities and job description for the Member Service Representative (MSR) position at North Central Area Credit Union?
Description
Responsibilities: - Provide exceptional customer service to members, both in person and over the phone - Assist members with account inquiries, transactions, and financial services - Process cash transactions accurately and efficiently, including deposits, withdrawals, and loan payments - Perform basic math calculations and utilize 10-key typing skills for accurate data entry - Build and maintain strong relationships with members to understand their financial needs and offer appropriate products and services - Educate members on various financial products and services, including loans, credit cards, and savings accounts - Handle member inquiries and resolve any issues or concerns in a timely manner - Maintain a clean and organized work area Skills: - Strong cash management skills with the ability to handle large amounts of cash accurately - Proficient in 10-key typing for efficient data entry - Excellent math skills for accurate calculations and handling of financial transactions - Exceptional customer service skills with the ability to provide personalized assistance to members - Knowledge of retail math principles for effective sales and product recommendations - Familiarity with financial services and products, including loans, credit cards, and savings accounts - Understanding of debits, credits, and basic accounting principles - Ability to identify opportunities for financial sales and cross-selling to meet member needs - Strong relationship management skills to build trust and rapport with members We offer competitive pay rates and comprehensive benefits packages. Join our team of dedicated professionals who are committed to providing exceptional service to our valued members. Apply today!