What are the responsibilities and job description for the Student Services Specialist - Financial Aid position at North Central Texas College?
Posting Details
Posting Details (Default Section)
Posting Number
9001925
Title
Student Services Specialist - Financial Aid
Position Type
Full-Time
Department
Financial Aid
Job Summary
The purpose of this position is to provide financial aid assistance to students and the community while keeping incompliance with Federal, State and Institutional regulations.
This position acts as the campus point-of-contact for students requesting to use Veteran Educational Benefits; for students requesting to use their Texas Hazlewood Tuition Exemption, for students interested in Federal Work-Study positions, and all undocumented students applying for the Texas Application for State Aid (TASFA). In addition, this position assists in all facets of the Free Application for Federal Student Aid (FAFSA) process, from initial applications, verifications, awarding, accepting and disbursing aid to students. Be available to assist with all financial aid questions via person walk-ins, email, phone, text or high school and college FAFSA presentations. Provides research and resolution to complex financial aid award issues and data conflicts on student accounts.
Responsibilities and Duties:
This position acts as the campus point-of-contact for students requesting to use Veteran Educational Benefits; for students requesting to use their Texas Hazlewood Tuition Exemption, for students interested in Federal Work-Study positions, and all undocumented students applying for the Texas Application for State Aid (TASFA). In addition, this position assists in all facets of the Free Application for Federal Student Aid (FAFSA) process, from initial applications, verifications, awarding, accepting and disbursing aid to students. Be available to assist with all financial aid questions via person walk-ins, email, phone, text or high school and college FAFSA presentations. Provides research and resolution to complex financial aid award issues and data conflicts on student accounts.
Responsibilities and Duties:
- Conduct extensive interviews with potential and current NCTC students and parents (if approved by student) to: initiate a student-centered and goal-oriented higher educational relationship; complete a student financial needs assessment; communicate eligibility qualifications; explain required application and documentation procedures; and assist in addressing questions and concerns about the comprehensive financial aid process.
- Performs comprehensive student case management evaluations for NCTC students seeking or awarded financial aid to determine progress in the process for financial aid application submission stage, documentation verification stage, approval stage, the award stage, and the ongoing information update stage
- Perform duties of Veterans Administration School Certifying Official. Collect, review, approve and request documents from new and returning student veterans. Answer all questions related to Veteran Educational Benefits as well as other veteran community and financial resources. Certify college enrollment status of student veterans through the VA-Once Internet Based certifying system. Maintain and monitor veterans’ paper files inclusive of schedule changes throughout the term, suspensions, probations and graduations, and notifying Veteran’s Administration of these changes and determinations through VA-once certifying system.
- Perform duties as the school point-of-contact for students applying for the Texas Veterans Commission Hazlewood Tuition Exemption. Collect, review and approve documents from new and returning students using the Texas Hazlewood Tuition Exemption. Compile, review and report end of semester usage of Hazlewood Tuition Exemption to Texas Veteran’s Commission.
- Perform the duties of the campus contact for Federal Student Work-Study. Coordinate with campus departments to create and promote new and open Work-Study positions. Work closely with all campus Work-Study contacts with regards to Work-Study openings, issues with payments, timesheets, etc. Request, review and approve documents for newly hired Work-Study positions. Collect, and review monthly Work-Study student time sheets.
- Performs Return to Title IV (R2T4) process by running a report in Jenzabar, our student information system, to determine which students withdrew from classes, what their withdrawal dates are, and for what sub terms; I then run calculations and process the R2T4 in PowerFaids. Report students who owe the FEDS for overpayments for unearned funds.
Required Education
Responsibilities and Duties Cont.
- After processing the Return to Title IV calculation to determine who owes the FEDS and place a hold on the student’s account, I must indicate on the compliance calendar the 45-day mark for when the overpayment must be reported, complete the Overpayment Referral letter and fax to Student Loan Processing Center, and then report to the online National Student Loan Data System. Once processed, NSLDS will send a POVR Load Database report by mail and I must document and then remove the hold in Jenzaba
- Request, collect, and review financial aid documents to complete the verification process for students who are required to submit additional documentation. While comparing data on the FAFSA application to the documents submitted. Determine if student’s verification is complete and update in PowerFAIDS for them to be processed and awarded for the academic year.
- Collect, review, research and award returning students their Texas Higher Education Coordinating Board state exemptions and or waivers in PowerFAIDS and Jenzabar EX based on current rules and regulations. Annually update Exemption/Waiver Manual.
- Assess students paperwork for satisfactory academic progress appeals, and determine their compliance with Federal Student Aid rules and regulations. Gather transcripts, advising worksheet, and complete a SAP appeal review form for each student submitting an appeal. Send financial aid appeal reviews to Satisfactory Academic Progress committee for their examination. Ensure members of the committee return appeals in a timely manner.
- Perform review of list of students who have not made a tuition payment (Backout List). Review students with unpaid balances for financial aid awards, issues, recent payments, adjustments to student schedules, etc. Assist student in completing missing information or retrieving and submitting needed information needed by financial aid. Call, email or text students who need help finishing their financial aid application.
- Other duties as assigned. Responsibilities and duties may change based on the needs of the department and the institution.
Required Education: Associate’s degree or two-year technical certificate. Bachelor’s degree preferred
Required Skills & Abilities
- Ability to obtain Veteran School Certifying Official certification with annual CTE required
- Ability to obtain clearance to use Federal Student Aid systems including Common Origination and Disbursement and National Student Loan Debt System.
- Ability to communicate, both orally and in written form, effectively with students and other campus departments as well as diffuse difficult, angry, or emotional situations with students and/or parents.
- Ability to listen to students and provide support and guidance to students and parents as they navigate the financial aid process, especially those who are first time students, are Veterans, or have unusual circumstances.
- Ability to operate a computer and basic knowledge of computer programs: outlook, word, and excel as well as learn institutional supporting programs and software
- Critical thinking skills, ability to problem solve, and ability to prioritize and manage heavy workloads, especially during peak enrollment periods.
- Typing and 10-key entry skills and basic knowledge of office equipment: copy machine, phones, fax machine
- Ability to understand federal financial aid programs, Federal financial aid regulations, and become familiar with Federal Student Aid Handbook, Title IV program fund regulations, Department of Education rules and regulations, Veteran certifying official handbook, Texas Veteran Commission regulations and State of Texas exemptions and waivers.
- Ability to understand current tax forms, Internal Revenue Service (IRS) regulations and IRS Tax guide and its implications pertaining to financial aid.
- Ability to research regulatory information to resolve complex financial aid questions.
- Ability to explain and calculate student billing as it pertains to student questions, veteran payments, Hazlewood payments, degree programs with partial financial aid eligibility, exemptions and waivers and concurrent enrollment.
- Ability to work independently and work under deadlines especially during peak enrollment periods as well as problem solve with other financial aid staff and campus departments, outside Veteran offices and parent institutions to resolve individual student issues.
Preferred Skills & Abilities
Required Experience
One (1) year of experience in administrative support, customer services, or related field.
Preferred Experience
- Two (2) years extensive direct customer service experience in variety of settings or directly with higher education studentspreferred
- Minimum of financial higher education or equivalent coursework or training with direct higher education financial aid knowledge preferred
Posting Date
11/11/2024
Closing Date
Special Instructions to Applicants
Subject to criminal background check. Resume and cover letter are required in addition to application. Salary is $36,809. Based on the Corinth Campus.
North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint.
North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint.
Location
Corinth
Salary : $36,809