Quality Improvement Manager

North Range Behavioral Health believes that no one should fight behavioral health challenges alone. Our experienced, well-trained team offers comprehensive services to help treat the “whole” person – in fact, no other behavioral health organization offers more programs and solutions for children, adults, and families. We collaborate closely with other community resources so our customers can experience seamless and compassionate care. Join our team and become part of our vision – Where Hope Begins and Change is Possible.

Program Overview: Quality Improvement and Compliance Network:
The Quality Improvement and Compliance Network, staff assist with supporting the operational and clinical aspects of North Range Behavioral Health. This position requires the use of independent judgment, originality, and the application of support, technical, and human relations skills as they relate to process improvement activities and data/reports to meet quality and compliance-related requirements. Assists the team with maintaining and monitoring quality improvement systems and clinical documentation standards across the organization. Will assist in improvements as needed. Staff assists the Quality/Compliance Network with project tasks and assignments. Reports results to oversight bodies as directed.

Quality Improvement is the foundational component utilized in the evaluation of behavioral health services within North Range Behavioral Health. The philosophy is embedded in practice by adopting quality assistance and a user-friendly approach that emphasizes teamwork, collaboration, and systemic changes. The outcome of quality is to provide customers with a wide array of quality, cost-effective, and efficient services that improve the health, safety, and well-being of individuals within the community.

*** $1,000.00 Sign-On Bonus Available***

Salary Range:
$62,600.00/yr. - $93,892.00/yr.

Salary Placements will vary and may be above the starting wage based on factors including but not limited to location, experience, education, and licensure. Salary placements will generally occur between the starting wage and the midpoint of the salary range.

Employees may be eligible for additional pay based on program, evening, night, weekend, or holiday work. Bilingual pay may be available upon successful passing of language validation testing.

Position Summary:
With a Collaborative, Customer First, and Compassionate approach, Quality Improvement Managers will:

• Embrace the North Range Behavioral Health Mission Statement - Provide compassionate, comprehensive care for people who face mental health and addiction challenges.
• Document standard operating processes and prepare routine reports; assist with the development of policies and procedures that lead to compliance and improve programs and processes.
• Design and implement internal surveys related to quality activities for staff. Analyze data and report findings.
• Ensure effective chart review process; analyze and evaluate charts; summarize and share findings with appropriate supervisors and managers; investigate progress notes for accuracy of clinical content and procedure billing codes.
• Identify clinical staff in need of chart documentation training; develop training material, and conduct training for managers, supervisors, and staff as assigned.
• Develop and implement tracking forms and systems to audit chart documentation to federal, state, and county regulations; identify and recommend methods to streamline procedures and improve efficiency.
• Collaborate with supervisors to prepare for audits by governmental entities (i.e., Office of Behavioral Health) and other partners and funders and serve as a leader in such audits.
• Evaluate audit findings of non-compliance with agency and/or regulatory standards.
• Aid the staff in implementing the CAP including providing/arranging training and identifying additional resources for the staff to implement the plan.
• Manage critical incident processes; work with supervisors, managers, and staff to report the critical incident(s) according to policy and procedure; provide debriefing and support services as necessary.
• Collect and analyze data for numerous agency programs to determine compliance with quality standards (i.e., level of service, capacity, client satisfaction, etc.), review productivity, and assess quality improvement trends, prepare, and provide recommendations for remediation when needed.
• Identify training needs and collaborate with the Chief Culture Officer to conduct staff development activities/training with an emphasis on improving quality, documentation, and the efficacy of clinical work on a regular basis.
• Work with te3ams to identify efficiency gains driven by training and quality initiatives.
• Report statistical findings to various constituents (i.e., board members, colleagues, community, and community consumer advocate groups, etc.) in an easily understandable manner.
• Ensure compliance with federal, state, and local regulations for Mental Health Care Providers and Addiction Counselors.
• May provide oversight for grievance and complaint processes; assure the quality of work meets all relevant rules and regulations, and agency policy.
• Research data and information requirements and prepare preliminary analysis; prepare accurate and timely reports/recommendations for action based on findings.
• Represent the department in committee, agency, and community meetings as necessary.
• May provide management support for other agency managers as requested by Administrative Directors.

Minimum Qualifications:

• Master’s degree in psychology, social work, or another behavioral health discipline from an accredited college or university is required.
• Colorado clinical licensure in appropriate discipline preferred (LPC, LCSW, LMFT) or license eligible.
• 3 years’ experience in a health or behavioral health care setting working in quality improvement, quality assurance, or risk management.
• Experience leading groups in the assessment of programs and processes, development of solutions, and implementation.
• Experience in the development and management of in-service training and education is highly preferred.

Additional eligibility requirements by the Colorado Department of Public Health and Environment (CDPHE):

• Annual Flu Vaccine
• COVID - 19 Vaccine (Exemptions may be available upon hire according to company policy)
• Annual TB Testing

Perks and Benefits:

North Range Behavioral Health is among the largest employers in Weld County. Our team members are supported and encouraged, and we strongly believe in the importance of a healthy work/life balance. We provide our employees with innovative tools, training, and thoughtful supervision in professional development. We thrive on hearing from our employees and encourage the sharing of ideas!

North Range Offers an exciting range of benefits based on working 20/hrs. or more per week.

Generous PTO and Leave Times:

• Paid Time Off
• 11 Observed Holidays
• Extended Leave Bank (ELB)
• Flexible Scheduling

Health, Medical, and Wellness Benefits:

• Medical Insurance
• Dental & Vision Insurance
• Life Insurance and Long-Term Disability (LTD)
• Flexible Spending Accounts
• Health Savings Accounts
• Health Reimbursement Accounts
• Employee Assistance Programs

Financial Benefits:

• 403 (b) Retirement Plan with Employer Contribution
• Travel Reimbursement
• Loan Forgiveness Programs*
• Employee Referral Bonus Program (paid out in PTO or Money)

Professional Development:

• Professional Development Tuition Assistance Program*
• Individual Training Reimbursement*
• Agency Wide Training
• Internship, Practicum, Licensure, and Certification Supervision

Get Involved:

• WRIC Committee (Wellness, Retention, Incentive)
• Culture Cabinet
• Employee Recognition Program

• May not be eligible for all positions (3139)