Community Advocacy Coordinator

Description

THE ORGANIZATION

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

Comprehensive primary care.

Dental services.

Behavioral health care.

Care management.

Pharmacy services.

Substance abuse disorder treatment.

Nurse care management.

Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Primary Purpose of Position:

The Community Advocacy Coordinator at North Shore Community Health (NSCH) plays a pivotal role in driving community engagement and facilitating the Community Health Improvement Plan (CHIP) process. The coordinator will establish and convene the Community Health Steering Committee, ensuring robust community participation, particularly focusing on racial equity. This role is central to NSCH’s mission to improve health outcomes and address social determinants of health within the communities we serve. 

Essential Functions:

Community Engagement:

· Engage community stakeholders, consumers, and organizations within the NSCH service areas to participate in the Community Health Steering Committee and CHIP process.

· Disseminate information about the Community Steering Committee and CHIP process through NSCH’s website, social media, and at all service locations to elicit community involvement.

· Collaborate with local school districts, community-based organizations, and Senior Centers to strengthen community partnerships.

Steering Committee Coordination:

· Lead the establishment and coordination of the Community Health Steering Committee, involving NSCH consumers, staff, and local residents.

· Facilitate committee meetings and working groups to conduct data collection, analysis, and review of findings, focusing on health disparities and equity.

· Guide the committee in setting priorities, goals, objectives, and action steps for the CHIP, ensuring alignment with community needs.

Data Development and Analysis:

· Oversee data collection efforts, including surveys, key informant interviews, focus groups, and Patient Satisfaction Surveys, to identify local health priorities.

· Support the committee in analyzing both qualitative and quantitative data to inform strategy development and implementation.

· Ensure data collection and analysis are conducted with a strong emphasis on racial equity indicators.

Partnership Development:

· Strengthen existing collaborations with organizational partners such as Lynn Community Health Center, Salem Hospital, and others to coordinate CHIP activities.

· Invite partner agencies to become members of the steering committee, facilitating broader community involvement.

Training and Capacity Building:

· Provide training to community members and committee participants on facilitation, data collection, analysis, and evaluation.

· Empower community members by providing them with the skills and tools necessary to drive change and address social determinants of health.

Communication and Dissemination:

· Develop and implement a communication plan to share the results of the CHIP assessment with community members, NSCH staff, local leaders, and other stakeholders.

· Utilize various communication channels, including NSCH’s website, social media, and community centers, to ensure broad dissemination of information.

Evaluation and Reporting:

· Monitor and evaluate the effectiveness of the CHIP activities and strategies, adjusting plans as necessary based on community feedback and data analysis.

· Provide regular reports to NSCH leadership and the Community Steering Committee on progress, outcomes, and lessons learned.

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. 

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Requirements

• High School Diploma or equivalent. Bachelor’s degree in Public Health, Social Work, Community Development, or a related field preferred.
• Minimum of 3-5 years of experience in community engagement, public health, or a related role, preferably within a non-profit or mission-driven organization.
• Strong understanding of social determinants of health and health disparities, with experience in racial equity initiatives.
• Proven ability to coordinate and lead community-based committees or groups.
• Excellent communication, facilitation, and interpersonal skills.
• Experience with data collection, analysis, and reporting.
• Ability to work independently and collaboratively with diverse groups and stakeholders.
• Bilingual or multilingual skills (Spanish, Haitian Creole, etc.) preferred.

Physical Requirements:

This is a sedentary job by nature. Requires being able to sit and/or stand for long periods of time as well as the ability to use and computers and a phone. May need to travel to multiple sites in a day.