Financial Counselor

Schedule

Department:

Description:

The Financial Counselor receives information on scheduled patients and/or patients pending scheduling to determine their financial responsibility. Using provided software, the Financial Counselor calculates patient financial responsibility and communicates with patients directly to collect upfront payment or make payment arrangements for services to be rendered.

• Receives verification detail on scheduled patients and patients pending a scheduled date of service; using provided software, calculates financial responsibility using provided software and communicates financial responsibility directly to patients
• Maintains knowledge of hospital financial policies and charge master data. Using provided software, maintains knowledge of insurance contracts and allowable rates specific to payers.
• Assists patients with upfront payments, payment arrangements, and financial assistance programs offered by the hospital.
• With proficient utilization of computer systems and clerical skills, ensures that all demographic and financial information is entered correctly in HIS and other applicable software. Using provided software, monitors accuracy of work performed and corrects all errors in work queue by the end of each shift.
• Communicates actual or potential problems regarding verification, scheduling, financial counseling, or patient satisfaction to direct supervisor. Responds to all requests in timely manner and communicates concisely and effectively with others. Reads and responds to email communications throughout each day during regularly scheduled business hours.
• Reads and responds to email communications throughout each day during regularly scheduled business hours. Assists in other PFS areas when requested by management.
• Handles all patient complaints and issues over-the-phone and in-person by explaining the company policies and guidelines as well as providing detailed information for hospital / clinic balances and services that were rendered.
• Reviews and processes all agency daily acknowledgement and close reports.
• Compile, input and report monthly Medicare bad-debt stats.
• Complete all attorney and insurance billing record requests.

Requirements:

• High school diploma or equivalent
• 1-3 years related experience

NTMC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.