Ambulatory Clinical Adoption Strategist (Hybrid)

At NorthBay Health the Ambulatory Clinical Adoption Strategist provides clinical adoption support to the medical staff through collaboration, learning and performance support for providers in the ambulatory practices to improve physician satisfaction, reduce redundant work, improve efficiency and quality, and ensure regulatory compliance. Consults with ambulatory provider leadership and others on new projects related to new information technology, orientation, continuing medical education, evidence-based standards, performance improvement initiatives, patient safety activities, and accreditation and/or regulatory requirements. Collaborates with subject matter experts to develop and deliver effective training and support to physicians consistent with business objectives and ensuring optimal and most efficient use of the EHR and other IT assets. Supports department-based trainers and other resource staff such as IT Analysts, including coaching and mentorship to those in training roles. Provides direct instruction to clinical leadership and physicians in support of new programs, quality improvement efforts, and other projects as assigned.

This role is hybrid, does require candidates to reside in a commutable distance to our office in Fairfield, California.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. Together, with your commitment to excellence, we will achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

Education :

• Bachelor’s Degree required preferably in, healthcare, education, information technology (IT), or Human Resources (HR). Master’s degree preferred.
• College level coursework in adult learning, instructional design, group process, organization development, LEAN methodologies, workflow assessments strongly preferred. Current national certification in related area preferred.

Experience:

• Three years IT, clinical, education and/or process improvement experience required. Hiring manager exercises discretion in assessing past work experience against specific demands of this position for the experience requirement.
• Two years of experience working directly with clinical staff and physicians required.
• Knowledge of medical terminology and patient care workflows required.
• Experience in healthcare organizations, knowledge of accreditation standards strongly preferred.
• Experience with build, implementation, and/or support of clinical information systems, specifically Cerner, strongly preferred.

Skills:

• Excellent classroom and one-on-one training skills required.
• Instructional design skills preferred.
• Excellent research and analysis, organizational, oral and written communication skills required.
• Formal experience with consulting, facilitation, questioning, and group process skills strongly preferred.
• Intermediate proficiency in word processing and database applications required to support project work. Experience with spreadsheet, presentation required. Web authoring, and project management applications strongly preferred.
• Must demonstrate the highest discipline re: confidentiality.
• Must demonstrate high attention to detail and accuracy. Ability to effectively multi-task and manage multiple projects in a busy office environment essential.

Interpersonal Skills:

• Ability to build relationships with others to effect work essential.
• Capacity to maintain clear thinking, composure, and respect for others under hostile or unpredictable working conditions essential.
• Ability to communicate effectively and pleasantly to customers reflecting the diversity of the community – internal, external, teenaged®adult, staff®senior management – required.
• Must project positively and professionally, consistent with the System’s mission, values, and strategic goals.
• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

Compensation: Hourly rate is $57.09 - $69.39 (Max rate listed is commensurate of 20 years of experience in this role, offer will be based on years of experience)

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve.

NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the Mayo Clinic . Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/