Adult Services Assistant

Northbrook Public Library seeks an Adult Services Assistant

Part-time: 16 hours/week

Schedule: 

Tuesdays, 4:45-9pm

Fridays, 8:45am-5pm

Sundays, 12:30-5pm

About the Position

We are seeking a customer-focused Adult Services Assistant who is passionate about libraries and technology. The ideal candidate will have strong customer service experience; excellent technology skills, and be able to help people use library services and resources to fit their interests and needs.

This position will provide reference and technology assistance at our busy Reference desk as well as reader’s advisory assistance at our Fiction & Media Desk. Additional duties include maintaining our magazine collection, helping deliver virtual and in person programming, and supporting outreach services. Opportunities will be provided for special projects that align with personal interests and library goals.

Successful candidates will be able to offer a consistently high level of customer service to all patrons that come into the library or when collaborating with team members.

Qualifications and Experience

We are looking for candidates with a Bachelor’s degree or equivalent experience working in a library or customer service setting. A minimum of one year of customer service experience is required.

We want to hear from you if you:

• Have a working knowledge of eBook and library resources
• Have the ability to work with library catalog systems and Zoom software
• Are comfortable using Google apps including Google Docs and Sheets
• Fully embrace our core values of innovation, inclusion, life-long learning, customer-focus, and collaboration

Previous experience working in public libraries and/or with Polaris software is preferred. This position would require the ability to make weekly home deliveries when volunteers are unavailable.

We are seeking a wide array of candidates that encompass varied identities and abilities and encourage those who have gained skills outside of traditional education to apply. The Northbrook Public Library is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging - so if you’re excited about this position but not sure if you meet all the criteria, we encourage you to still consider applying. You may have other experiences or skills that would still make you a great candidate.

 Click on links to read the job description, the library's Service Standards and learn more about our award-winning library.

About the Library and Community 

We seek candidates who share our passion for serving the people of Northbrook. The Northbrook Public Library is an Equal Opportunity Employer who values every community member and works to be welcoming and respectful of people's different identities including race, ethnicity, gender identity, socioeconomic status, sexual orientation, religion, ability, language, age, size, and more. 

The Village of Northbrook, IL has a resident population of 35,222. This highly regarded, civic-minded and well-resourced community is just 25 miles north of downtown Chicago. With excellent access to transportation, Northbrook has a vibrant business community and is headquarters to several Fortune 500 companies. Residents are attracted to the top-rated schools, access to many recreational opportunities, and its small-town charm.

This Library Journal Five Star library is a cornerstone of the community with strong public support and an operating budget of $8,600,000.  The collection includes over 250,000 physical items, with an annual circulation of over 900,000. 

Benefits

Benefits include paid personal and sick time, commuter benefits and participation in 457/Roth/IRA savings plans are available.

Applying

Apply by clicking on the blue tab "Apply for This Job" located at the top right corner on the jobs page. When using a Mac to apply, use a browser other than Safari. Communication with applicants is made via email through BambooHR, our Applicant Tracking System. Please add BambooHR to your list of acceptable addresses in your email to ensure you receive emails during the application process.

References

Please make sure to provide 2-3 references with telephone number and email address. References can be academic, professional, or civic. 

Remember to attach cover letter and resume. Both documents are required for candidate consideration. 

If accommodations are needed during the selection process, please let us know.

Open Until Filled

Salary : $8,600,000