What are the responsibilities and job description for the Store Manager position at Northdale Oil?
About Northdale
Northdale Oil Inc. is a family-owned company with a passion for serving our customers and the communities in which we operate. Our business is based on the deep-rooted relations we have with our customers, partners, and team members since 1967. As a wholesaler and retailer of petroleum and propane products, we specialize in delivering quality product, competitive value, and exceptional customer service. We own and operate several convenience stores where we guarantee unparalleled customer service. We strive for excellence by:
- Offering a wide selection of quality products at a competitive value.
- Fostering service-orientated and boldly optimist team members.
- Meeting the volatile demands and challenge of the industry.
- Moving forward into the future while remembering our roots.
- Valuing people.
- Creating an environment that has a passion for winning.
Job Overview
The Store Manager is responsible for the day-to-day convenience store operations. The Store Manager is a vital member of our organization playing an essential role in the retention and growth of the convenience store developing strategies to improve customer service, drive sales, and increase profitability. The self-motivated, service-orientated individual will be accountable for demonstrating Northdale’s culture of exceptional customer service and forward-thinking mindset.
Responsibilities and Duties
- Maintain high level of customer service.
- Hire, train, schedule, and motivate individuals.
- Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
- Supervise and discipline all store employees in accordance with company policy.
- Perform, implement, and enforce established daily operating procedures to ensure store is clean, stocked, organized, and well kept.
- Maintain quality brand image standards.
- Monitor daily retail gasoline competitors and communicate the prices with the corporate office.
- Complete daily paperwork in a timely manner.
- Monitoring, manage, and be accountable for overall site cash management including cash over/short, safe balancing, inventory control, waste, & drive-offs.
- Maintain and adjust operations to stay within corporate budget and make changes necessary to sustain the projected profit margin, control expenses, and keep payroll percentage under control.
- Implement monthly promotions ensuring all POS is properly posted.
- Communicate any merchandising problems, price change requests, and equipment problems.
- Enforce all safety policies and procedures and report all employee and/or customer incidents.
Qualifications
- High School Diploma required.
- 4 years of retail management or leadership preferred.
- ServSafe Certified or willingness to obtain.
- UST Operator Class B trained or willingness to obtain.
Specific skills
- Effective communication skills including patience and listening skills.
- Ability to coach, train and motivate employees.
- Comfortable working in a fast-paced environment.
- Ability to problem solve, manage conflict, and multi-task.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off (PTO)
- Vision insurance
