Hospice Liaison

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This position is responsible for following developing and sustaining strong working relationships in the hospital and facility settings with clinicians and staff, discharge planners, as well as patients/residents and families, to increase Northern Illinois Hospice referrals and admissions. Educating key constituents on the benefits of early and appropriate referrals to Northern Illinois Hospice.  Developing and executing hospital and facility marketing and education programs to increase awareness of Northern Illinois Hospice.
 
Essential Duties & Functions:

• Develops and executes daily sales visit strategy to area physicians, healthcare referral professionals and facilities.
• Achieves and adapts sales strategy based on evolving and ever-changing service needs.
• Seeks out new methods of identifying where potential patients may be and how best to serve them.
• Provides information and education to professionals, facilities, organizations and consumers within the community regarding services offered by Northern Illinois Hospice.
• Monitors state and federal regulations pertaining to hospice and maintains current knowledge of agency/market trends and changes to ensure compliance with required regulations. 
• Maintains an in-depth knowledge of the community, health care facilities and referral sources appropriate for agency services.
• Creates and fosters relationships with medical providers and discharge planners to develop hospice referrals, etc.
• Develops monthly and quarterly referral growth plans in coordination with the Marketing & Community Relations Director to exceed referral goals.
• Builds and monitors community, customer, and patient perceptions of Northern Illinois Hospice as a high-quality provider of services.
• Communicates daily with the admissions team to foster an environment of teamwork
• Maintains comprehensive working knowledge of service area and competitor’s marketing positioning.
• Represent the agency at agency and community functions as needed.

 

Education:                                         Associates Degree in Nursing (ADN), BSN preferred

Training & Licensure:                      IL Professional RN License

                                                            CPR certification     

Valid Illinois drivers license, auto liability insurance coverage and reliable transportation.

 Knowledge/Skills/Ability:               Superior customer service skills.

Must be detail-oriented, customer focused, persistent and possess the confidence needed to get in front of people and speak persuasively.

Ability to effectively communicate hospice services with all levels of the healthcare professionals.

Excellent organizational, interpersonal, presentation and communication skills.

Time management and organizational skills, attention to detail and a focus on completion of tasks are critical.

 Experience:                                        Minimum three years experience in a hospital or facility setting.

                                                            Experience in hospice and palliative care strongly preferred.

Marketing experience preferred

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