Prov Rel Hospital Liaison/RN

Northern Light Home Care and Hospice

Department: Business Development

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 5:00 PM

Summary :

The Provider Relations Hospital Liaison/RN acts as part of the business development team representing Home Care & Hospice providing services to physicians, discharge planners, care managers, and other potential referral sources. The incumbent initiates communication through on-site interactions at the hospital. The Provider Relations Hospital Liaison/RN coordinates education on organization services, supports admissions, helps family and patients learn about home care and hospice options, and supports the referral process.

Responsibilities:

• Assists patients and caregivers with navigating the selection of, and admission to, Northern Light Home Care & Hospice.
• Coordinates with the patient’s hospital care team to facilitate the smoothest possible transition of care.
• Has strong knowledge of, and promotes all Home Care & Hospice programs, with responsibility for increasing market share, achieving targets and developing productive relationships with all.
• Documents opportunities generated from referral source relationships.
• Works with leader to develop and implement strategies to manage the customer base.
• Provides potential customers with supporting and educational information regarding services while developing a rapport with both current and potential customers.
• Makes a targeted number of cold calls and appointments per day along with performing any follow up activity on the customer’s behalf which meets the needs of the customer.
• Builds Home Care & Hospice’s brand awareness.
• Works directly with patients and families to enroll in hospice services.
• Demonstrates understanding of customers’ needs and positions Home Care & Hospice services to best meet their needs, demonstrating how Home Care & Hospice adds value.
• Exhibits superior active listening skills and demonstrates strong problem-solving skills.
• Resolves customer issues and concerns with urgency and calm professionalism.
• Displays a confident presence and professionalism in all situations.
• Other Duties.

Other Information :

• Valid driver’s license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required based on position.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Registered Nurse

Working Conditions