Room Service Server

Job Description

• Ensures compliance with Kalispel Tribe of Indians –Internal Controls, and Northern Quest Policies and Procedures.
• Use the POS system as trained
• Responsible for amenity deliveries as ordered through sales, front desk or food and beverage departments.
• Services guest food and beverage requirements in hotel rooms, pool, spa and other areas as necessary.
• Takes room service orders over the telephone and relays orders to the kitchen.
• Uses tray or table service to transport order to rooms.
• Sets up room service table or tray to serve guests.
• Responsible for alcoholic beverage service to guests according to MAST guidelines.
• Provide “wine service” to guests.
• Knowledge of the NQC drinks list, ingredients, and proper condiments.
• Answers questions regarding room service and responds to requests for additional food or drink service.
• Collects dirty dishes on trays and room service tables and transports them to the dish room.
• Provide constant, attentive and friendly service to all guests.
• Educate the guests about the daily specials and answer any questions they may have.
• Communicate with your supervisor to resolve any guest questions in a timely manner.
• Maintain assigned sections and workstations.
• Assist other servers with all of the above to ensure total Teamwork.
• Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Side work lists to be followed.
• Maintain a clean and stocked server station.
• Correctly perform all necessary paper and bookwork at shifts end.
• Relay any complaints, problems or positive remarks to shift supervisor.
• Maintains confidential daily record keeping of tips.
• Attend all training meetings.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Education, Experience & Other Requirements

• High school diploma or general education degree (GED).
• One to three months related experience and/or training helpful; or equivalent combination of education and experience.
• Experience working as a waiter/waitress preferred.
• Ability to obtain and maintain a Tribal Work Permit 3.
• Valid health card.
• Hepatitis A vaccination.
• Mandatory Alcohol Server Training (MAST) certification
• Payment Card Industry Training.

• Job offer contingent upon successful completion of background check and pre-employment screening.

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality: Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.