What are the responsibilities and job description for the Patient Services Representative position at Northland Health Centers?
Patient Service Representative: The purpose of this position is to promote a high level of customer service and a caring environment for patients; always acting in the best interest of the patient. Responsible to assist patients in scheduling and registering for dental appointments, to receive and document accurate information from patients, answer incoming phone calls, record concise phone messages, direct calls to appropriate personnel, request dental records, and to conduct NHC business with the highest degree of ethics.
Please see our website at www.northlandchc.org for a complete job description and to complete an employment application.
Location: NHC Dental Clinic, 15 2nd Ave SW Suite 110, Minot, ND
Position Responsibilities:
- Greet patients and provide excellent customer service
- Accurately register patients demographics and insurance information
- Verify insurance information; collect copayments and self-payments
- Answer, screen and direct incoming telephone appropriately
- Ensure proper forms are given to the patient for completion prior to appointment
- Communicate with clinic staff to assure efficient patient flow
- Complete other duties as assigned that align with NHC's mission
Northland Health Centers Mission - Delivering patient centered, accessible, quality-driven, medical, dental, and behavioral healthcare, to all generations to strengthen the health status in the communities we serve, regardless of the ability to pay.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $20