Concierge

About the Community: Hartford 21 is a 262-unit, 36-story high-rise located in the heart of downtown Hartford, CT. Residents at H21 can enjoy exclusive access to the community's amenities, such as a 24-hour concierge service, 24-hour fitness center, an Internet lounge, and a dog park.

About the Role: Northland is looking for a dedicated Concierge to join our team! The Concierge will serve as the first point of contact for residents, guests, and visitors and will offer assistance or information regarding the community, its facilities, and the surrounding area, including restaurants and attractions. This role requires excellent communication skills, a customer-focused attitude, and a knowledge of the greater Hartford area.

• This position is full time, Monday - Friday, with the primary shift being 11:00 pm - 7:00 am.

Qualifications & Requirements: The following list of essential job functions is not exhaustive and may be supplemented or changed as necessary.

• Answers questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services and other services. Keeps accurate records of all arrangements made.
• Answers questions concerning and/or giving directions to the community and its facilities.
• Process and notify residents of receipt of facsimiles, mail, messages, and packages. Assists guests in the sending of facsimiles, mail, messages, and packages. Maintains a stamp bank with domestic and international postage for guest purchase.
• Maintains current information and materials regarding community facilities and services and local restaurants and attractions. Maintains a current information book related to conventions, meetings and special events held in the community and the city.
• Supports Fire Command Station Leader during emergency situations.

Qualifications & Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• High School diploma or general education degree is required.
• Minimum of 1 year of experience working in a customer service role preferred.
• Knowledge and working experience with Windows applications, including Microsoft Word, Excel, and Outlook.
• Ability to learn and maintain extensive knowledge of the community, its facilities, and services.
• Ability to organize and prioritize work to accomplish goals.
• Ability to present a positive attitude and be an effective team member.
• Must have strong oral and written communication skills.
• Must be flexible with the ability to work varying schedules to reflect the business needs of the community; Attendance at all scheduled training sessions and meetings is required.

Benefits Highlights:

• Competitive Bonus Structure
• 401(k) Company Match
• Medical, Dental, & Vision Insurance
• Generous PTO (including birthdays & well-being time)
• Employee Apartment Discounts
• Employee Assistance Program
• Educational & Vocational Assistance

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.