What are the responsibilities and job description for the Client Relations Coordinator position at Northside Elevator?
Why Northside?
Northside is family-owned, family-led, and leads the state in feed manufacturing. We are not just building a business; we are transforming an industry. Since 1948, our primary mission has never wavered—that is to be the most trusted and dependable partner in serving the agricultural industry. Our spectrum of individualized consulting, services, and products is unmatched and our relentless commitment to helping assure the success of our clients is our core ambition. You will love working here because we have purposeful work, growth opportunities, and benefits that matter.
Job Overview
The Client Relations Coordinator plays a pivotal role in driving business growth through client engagement, commodity contracting, grain purchasing, and lead generation. This position requires a willingness to understand commodity markets, engage proactively with clients, and administer the sales processes efficiently. This role is ideal for a driven professional passionate about the agriculture industry and looking to make a significant impact through sales and market engagement. The position supports key sales and operational strategies and offers opportunities for career growth. The Client Relations Coordinator must comply with all company policies, procedures, industry standards, and regulatory requirements.
Key Responsibilities
· Client Engagement: Build and maintain strong client relationships by providing friendly service and responding promptly to inquiries.
· Commodity Contracting: Enhance client engagement through a variety of contract offerings. Process contracts with a strong emphasis on accuracy, efficiency, and timely execution from initial creation to final closure.
· Grain Purchasing: Collaborate with internal teams and external partners to manage grain purchasing activities, ensuring competitive pricing, quality standards, and timely procurement.
· Lead Generation: Identify and pursue new business opportunities through proactive market outreach, networking, and relationship building. Document client interactions to meet touchpoint metrics and track engagement progress.
Supporting Responsibilities
· Market Engagement: Facilitate meaningful discussions with clients to gain insights into client needs, market sentiments, and competitor dynamics.
· Cross-Functional Collaboration Partner with internal departments such as operations, logistics, and finance to ensure seamless service delivery, resolve client issues, and align business strategies for optimal results.
· Process Improvement: Provide input on process enhancements for client relation workflows, ensuring operational efficiency and continuous improvement.
Job Requirements
· Education: Associate’s or Bachelor’s degree in agricultural business, business, sales, or related field. Equivalent experience considered.
· Technical Skills:
o Ability to understand commodity markets, grain purchasing, and agricultural sales.
o Skilled in client relationship management.
o Proficient in data entry, Microsoft suite applications, sales software, and other relevant tools.
· Soft Skills:
o Self-driven, motivated, and organizationally efficient.
o Excellent interpersonal skills with ability to negotiate.
o Strong critical thinking and analytical skills.
o Effective communication skills, both written and verbal, with focus on team collaboration.
o Possess a confident and positive mindset with a client experience focus.
Work Environment
· This role is primarily office-based (Loyal, WI) with occasional travel for client meetings or industry events.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Loyal, WI 54446: Relocate before starting work (Required)
Work Location: In person