What are the responsibilities and job description for the Family Service Supervisor position at Northstar Memorial Group?
Join NorthStar as a Family Service Supervisor (Sales)
Location: Maui Memorial Park - Wailuku, HI. (Maui County)
At NorthStar Memorial Group, we’re redefining how families honor and celebrate life. As a Family Service Supervisor, you won’t just lead a sales team—you’ll guide, inspire, and innovate. This is more than a job; it’s a meaningful career where your leadership and compassion make a lasting impact.
What You’ll Do
As a Family Service Supervisor, you’ll lead a team of sales professionals dedicated to helping families plan meaningful memorial experiences. Your responsibilities will include:
- Coaching, mentoring, and managing a team of Family Service Advisors
- Leading daily team meetings to review performance and provide development feedback
- Ensuring consistent prospecting and presentation activity across your team
- Observing and refining sales presentations to ensure excellence in service
- Tracking leads, referrals, closing ratios, and follow-up outcomes
- Reporting daily to the Sales Manager with updates and strategic input
What You Bring
- 4 years of proven sales experience with a strong record of closing
- 1 year in a leadership or supervisory role
- Excellent communication and interpersonal skills
- A valid driver’s license with a clean driving record
- Ability to pass a pre-employment background check
The NorthStar Difference
We’re looking for individuals who embody our core values:
- Compassionate: You lead with empathy and care, supporting families during life’s most sensitive moments.
- Creative: You think outside the box to deliver personalized, meaningful solutions.
- Proactive: You take initiative, solve problems, and drive results through consultative selling.
Why Join Us?
NorthStar is proud to be recognized by USA Today as one of the Top Employers to Work For—four years running. We’re also ranked among Selling Power’s Top 50 Companies to Sell For.
We offer:
- Unlimited Earning Potential – Uncapped commissions
- Career Growth – Clear paths for advancement
- Community Impact – Make a difference every day
- Tailored Training – Tools and support to help you succeed
Total Rewards Package
- Uncapped Commission Program
- Medical, Dental, and Vision Insurance
- Life and AD&D Coverage
- Short- and Long-Term Disability
- Employee Assistance Program (EAP)
- Health Savings & Reimbursement Accounts
- 401(k) with Company Match
- Tuition Reimbursement
- Funeral & Cemetery Benefits
- Employee Referral Bonuses
- Recognition Programs, Annual Awards & Incentive Trips
Additional Requirements
- Valid driver’s license with a clean record
- Background check required (includes driving history)
First-Year Projected Compensation: $75,000 – $175,000
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
#Sales
Salary : $75,000 - $175,000
