What are the responsibilities and job description for the Assistant Spa Director position at Northwood Hospitality?
JOB SUMMARY
Assists the Spa Director in managing the daily operations of The Spa at Ballantyne to ensure operational efficiencies and profitability as well as a pleasant and memorable experience for each guest.
JOB DUTIES
- Oversees the day-to-day operations of the spa and fitness center.
- Supervises employees to include interviewing, training, coaching and counseling.
- Ensures all opening/closing procedures are completed.
- Conducts pre-shift meetings.
- Monitors and maintains the cleanliness and neatness of the facility to ensure immaculate conditions at all times.
- Prepares weekly work schedules to ensure appropriate staffing levels for business needs.
- Assists in the ordering of professional supplies and retail products and locker room and guest amenities.
- Assists with monthly retail inventory counts and reports.
- Assists with performing quarterly linen count for all spa linen and terry.
- Resolves guest issues and complaints. Follows-up to ensure guest satisfaction.
- Monitors payroll to ensure it stays within budgeted amounts.
- Tracks spa revenue by department, ensuring all providers are attaining revenue and retail goals.
- Promotes and markets the hotel, spa and programs.
- Assists the Spa Director with tier status reviews and 75-day and annual performance reviews.
MINIMUM JOB QUALIFICATIONS
- High school diploma or equivalent; associate's degree preferred
- Two years of spa management experience, preferably in a 4-star spa
- Strong leadership skills, including the ability to motivate and direct the work of others
- Strong organizational skills
- Excellent verbal and written communication skills
- Ability to pay close attention to detail
- Proficient computer skills using Microsoft Office
- Ability to see, hear, talk, walk, stand for extended periods, sit, kneel, crouch, bend, grasp and perform repetitive motions
- Ability to push, pull, lift, carry or otherwise move up to 25 pounds
- Ability to work a flexible work schedule, including nights, weekends and holidays
The Ballantyne is an Equal Opportunity Employer. We support and encourage diversity in the workplace.
We are a drug-free workplace. Pre-employment drug screening is conducted.
