What are the responsibilities and job description for the Front Desk Agent position at Northwood Hospitality?
Job Summary : Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations.
Job Duties
- Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process.
- Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms.
- Books reservations for guests that call or approach the front desk.
- Accepts payments. Processes cash and credit card transactions according to established policies and procedures.
- Maintains a house bank. Prepares accurate report of receipts and makes daily deposit.
- Checks guests out of the hotel at the completion of their stay.
- Responds to guests' requests promptly. Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants.
- Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues.
Education and Experience
Skills & Abilities
Physical Requirements
Benefits :
EEO and ADA Statements
Planters Inn is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.