What are the responsibilities and job description for the Operations Manager position at Nothing Bundt Cakes - Harrisonburg?
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Position Summary:
The Operations Manager (OM) at Nothing Bundt Cakes leads the bakery team in creating a warm, welcoming, and joyful guest experience, while ensuring exceptional product quality and operational efficiency. The OM is responsible for overseeing daily bakery operations, managing and developing team members, driving sales and profitability, and maintaining brand standards.
Key Responsibilities:
Operations & Guest Experience
- Ensure all bakery operations comply with brand standards, food safety, and cleanliness requirements.
- Lead by example in providing top-tier guest service and a friendly bakery atmosphere.
- Monitor production and inventory to ensure freshness, availability, and minimal waste.
- Maintain a clean, organized, and inviting front-of-house and back-of-house environment.
Team Leadership & Development
- Recruit, train, and coach bakery team members (including Assistant Managers, Shift Leads, Guest Service Representatives, and Bakers).
- Create and maintain a positive team culture that aligns with Nothing Bundt Cakes’ values.
- Schedule staff efficiently to meet labor goals and guest demand.
- Conduct regular performance evaluations and provide ongoing feedback and recognition.
Financial Performance
- Meet or exceed sales, labor, and cost targets.
- Track and manage budgets, inventory, and ordering.
- Review daily/weekly/monthly reports to drive business performance.
- Develop and implement local marketing and community engagement efforts.
- Will NOT be responsible for payroll, P&L or bill payments.
Qualifications:
- 3 years of experience in food service or retail management (franchise or bakery experience preferred).
- Proven ability to lead a team and achieve business goals.
- Strong communication, organizational, and problem-solving skills.
- Availability to work flexible hours, including weekends when needed and holidays.
- ServSafe certification or willingness to obtain.
Why Work with Us?
Nothing Bundt Cakes is more than just a bakery—we’re a place where celebrations are made sweeter every day. We offer a supportive and joyful work environment, competitive pay, and opportunities for growth in a rapidly expanding brand.
Salary : $48,000 - $55,000
