Guest Service Representative

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,
setting the mood and making a stop in the bakery an event worth posting about. You’ll
get to play party planner by helping guests order the right cake for their celebrations
and making sure their orders go off without a hitch. You’ll make everyone feel
welcome, and you’ll create an environment of generosity, happiness, and joy in your
community.

But it gets even better:

We close early so you can enjoy your evenings,
AND... we are closed on Sundays!
We offer flexible work scheduling.
We’re keeping it casual. T-shirts and sneakers are where it’s at!
Cake discounts. Yummm!
You don’t have to be 18 to work here, so students can join us.
This job is fun. It’s a piece of cake!
This is a great place to make new friends!
You’ll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.

Apply now. Joy is the job.

Guest Service Representative Responsibilities:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm while following
  NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC products and promotions.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the register system.
• Upholds a clean and organized bakery presentation, including routine sweeping/mopping of the floor,
  and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes cake display case to ensure a product availability to our guests.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities we look for:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and asks questions when needed.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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