What are the responsibilities and job description for the Clinical Engagement Coordinator - Part Time - Afternoon Hours position at NOVA Behavioral Health?
Description:
Outpatient Behavioral Health
Greenville, NC
Part-time - afternoon hours
Are you someone with a naturally friendly demeanor? Do you like helping families in need? Are you organized and quick to learn? If so, NOVA is currently hiring a Clinical Engagement Coordinator and this may be the right fit for you.
What will your day look like as a Clinical Engagement Coordinator?
Greenville, NC (Some travel within Greenville to different locations may be required.)
Requirements:
Experience in an administrative role in a behavioral health setting
Outpatient Behavioral Health
Greenville, NC
Part-time - afternoon hours
Are you someone with a naturally friendly demeanor? Do you like helping families in need? Are you organized and quick to learn? If so, NOVA is currently hiring a Clinical Engagement Coordinator and this may be the right fit for you.
What will your day look like as a Clinical Engagement Coordinator?
- Maintaining a positive professional image to promote the NOVA Community Based programs
- Greeting and assisting patients as they arrive to the clinic
- Managing communication as it relates to referring providers, NOVA personnel, and community agencies
- Scheduling and rescheduling appointments and inputting data in EHR systems utilized by NOVA
- Participating in professional development activities
- Interacting with staff and patients in a positive and civil manner while projecting and maintaining a positive professional image for the NOVA Children/Adolescent program
- Manning the front desk of the Tidal Clinic Office to greet and provide assistance to patients as they arrive
- Answering, directing, and/or responding to phone calls, texts, emails and faxes
- Coordinating and communicating with Providers, NOVA Personnel, and community agencies in the facilitation of referrals for NOVA services and NOVA referrals to other agencies
- Facilitating family completion of intake paperwork and testing materials
- Creating patient record in EHR and inputting referral data
- Scheduling, rescheduling, and inputting patient appointments into the NOVA EHRs and reminding families of those appointments
- Facilitating telehealth appointments for families that are unable to attend appointments in person
- Coordinating and communicating with Providers, NOVA Personnel, and community agencies in the facilitation of authorizations for prospective patients
- Contacting required stakeholders about authorization status
- Participating in professional development activities as assigned by the Program Director
- Other duties as assigned
Greenville, NC (Some travel within Greenville to different locations may be required.)
Requirements:
- High School Diploma or equivalent
- Excellent computer and typing skills
- Attentive to detail
- Effective organizational and communication skills
- Associate degree
- At least one year of previous business experience
Experience in an administrative role in a behavioral health setting