What are the responsibilities and job description for the Consumer Operations Associate position at Nova Credit?
A company is looking for a Consumer Operations Associate (Contract) to support consumer inquiries and disputes.Key ResponsibilitiesRespond to and resolve consumer inquiries and disputesAssist in scaling the consumer operations functionCommunicate directly with consumers and understand their needsRequired Qualifications1-2 years of experience in a client or consumer-facing roleFamiliarity with Salesforce Service Console or similar customer ticketing softwareHigh consumer empathy