Dispatcher

The Dispatcher is responsible for ensuring on time delivery to NOW Courier customers.

Essential Duties and Responsibilities: Duties include, but are not limited to:

• Coordinates all dispatching of customer orders to NOW Courier fleet drivers and independent contractor drivers.
• Maintains and monitors all order activity including accurate and complete order entry.
• Issues time managed assignment of orders.
• Records all order updates from start of order through completion.

• Monitors fleet availability proactively to maintain 100% on-time and accurate completion ratio.
• Advises management of fleet deficiencies.
• Assists customers with questions to include: pricing, direction, follow-up, and requests for proofs of delivery.
• Pulls parts from warehouse, completes documents, and prepares for shipment or delivery.
• Assists warehouse staff, as needed.

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Supervisory Responsibilities: This job has no supervisory responsibilities.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience:

Associate’s degree (A.A.) or equivalent from a two year college or technical school; or 3 years of related experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired.

Other Skills and Abilities:

• Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint, and Adobe.
• Accurate and expedient data entry is required.
• A working knowledge of laws and regulations relating to insurance and safety administration is required.
• Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly.
• Good written and verbal communication, customer service, organizational, time management and problem-solving skills are required.
• A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts, the risk of electrical shock and outdoor weather conditions. The noise level in the work environment is quiet to moderate.

NOW Courier is open 24 hours a day, 7 days per week, this position may require work beyond the standard business hours and on the weekends. The schedule for this position will vary upon changing demands of the business but typically Monday through Friday anywhere from 6am-10pm.

Benefits

As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 95% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.

We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.

EOE M/W/Vets/Disabled

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Signing bonus

Work Location:

• One location

Work Remotely:

• No

Work Location: One location