Senior Director, Healthcare

Job Title: Senior Director, Healthcare (Now What Health)

Location: DUMBO, NYC | M/F WFH, Tu-Th In Office

Salary: $200,000 - $242,000

About Now What

We are a research, insights, and strategy consultancy that works with bold, curious clients like Pfizer, Apple, J&J, Nike, Novartis, Disney, and Google to tackle their most complex questions about culture, behavior, brands, and the future. Our people are researchers, strategists, anthropologists, and insight rebels who blend rigor with creativity to help clients answer the hardest question of all: Now What?

Now What Health (NWH) is our growing healthcare vertical—where we bring our unique blend of empathy, insight, and strategic clarity to the most urgent and complex questions facing the healthcare world. With deep roots in pharma and growing capabilities across the healthcare landscape, we're seeking an experienced, subject matter expert/client leader to help build, shape, and scale NWH for the future.

The Role: Senior Director, Healthcare

As Senior Director of Now What Health, you are a business builder, thought leader, and team mentor all in one. You bring deep healthcare experience and strategic curiosity to everything you do. You will lead a portfolio of key accounts, guide and grow a talented team, and shape Now What’s presence, influence, and innovation in the healthcare space. This is both a high-impact and high-visibility role—part player, part coach, and always an advocate for our clients, our people, and the power of human-centered thinking.

You are a trusted advisor to clients and a champion of bold thinking. You know how to elevate the strategy, deepen relationships, and scale success. You're equally comfortable leading a pitch, helping refine a POV, or guiding your team through the delivery of a game-changing insight story. You understand what to hold, what to delegate, and how to empower others to thrive.

Your Responsibilities

Client Leadership & Business Growth

• Build and broaden NWH’s client portfolio, with a focus on forging strong, long-term, profitable partnerships
• Lead high-stakes pitches, presentations, and creds conversations that land big ideas and big clients
• Guide project teams to deliver elevated, actionable insight and strategy
• Oversee a healthy balance of portfolio-level and project-level engagements, ensuring consistent quality, growth, and impact
• Partner with the leadership team to refine Now What Health’s value proposition and sharpen our point of view across pharma and broader health

Team Leadership & Culture Building

• Lead, mentor, and grow a high-performing team of healthcare researchers and strategists
• Set clear expectations for how and when to escalate or engage senior leadership on projects
• Help your team level up through skill-building, coaching, and strategic clarity
• Champion team wellbeing and create a thriving, inclusive, and sustainable team culture

Strategic Oversight & Thought Leadership

• Set standards and best practices for project oversight, defining what it means to lead while teaching and empowering
• Elevate deliverables, bringing a senior lens to strategic narratives, storytelling, and presentation quality
• Shape internal tools, methodologies, frameworks, and products that drive efficiency and innovation
• Surface and lead opportunities for thought leadership—IP, white papers, industry events, and speaking engagements

Operational & Financial Stewardship

• Own financial KPIs for NWH projects, including profitability, pipeline growth, and delivery excellence
• Identify and resolve operational bottlenecks; streamline processes to enable your team to do their best work
• Bring strategic input into staffing, hiring, and team structure planning as NWH scales
• Help evolve and communicate what NWH is and how it lives within the broader Now What brand

About You

• 15 years in insights, market research, and strategy with 10 years focused in healthcare or pharma
• Proven track record of client growth, business development, and team leadership
• Adept at setting vision, selling ideas, and influencing C-suite stakeholders
• Experienced in guiding teams to create rigorous, creative, and inspiring work without micromanaging
• A strong communicator and storyteller who shifts perspectives and inspires action
• Comfortable operating at multiple altitudes—big picture to granular feedback
• Skilled at navigating and optimizing cross-functional work, processes, and tools
• Known for your humility, clarity, accountability—and your ability to inspire others to level up
• Curious, colorful, inventive, rigorous, human, and playful—just like us

Ready to help reimagine healthcare strategy from the inside out?

Submit your cover letter and resume to join our curious, tight-knit, and trailblazing team.