What are the responsibilities and job description for the Field Tech Svc Rep position at NPAA?
Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly hourly attendance bonuses, merit increases and a annual bonus incentive plan. Employees receive 11 paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team!
ESSENTIAL DUTIES:
- Build effective working relationships with key customer contacts.
- Coordinate and communicate day to day operations and projects with customer base and appropriate Lansing personnel, including project work, developing schedules, and facilitating internal and external team meetings.
- Monitor and track NBCi’s on-line performance and incoming quality for processing, color, and appearance criteria.
- Effectively communicate problems, issues, and improvement opportunities to Lansing Paint Design Team, QA, Color Lab, and Production personnel.
- Obtain information regarding build data, inventory, and usages to communicate with Account Manager and/or Supply Demand Planning representatives for effective inventory management. Essential tools-SAP.
- Work with customer and Sales to solve pricing, credit, debit, and RGA issues
- Responsible for implementing & tracking all value-added activities at the customer that improve the paint production process.
- Analyze paint and process problems and use of formal problem-solving skills to determine root cause and implementation of preventative action(s). Essential tools- Action Registers.
- Generate all reports, data, presentations, and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner.
- Coordinate and execute technical service needs of customer
- Recommend process changes for product performance improvement
- Coordinate sample submissions and production trials
- Participate in facility CIA program
- Assist in development of customer application line correlation and formula verification.
- Communicate color adjustments completed on batches and samples to appropriate on site reps and Lansing personnel.
SKILLS AND EXPERIENCE:
- BS degree and 4 years of industry related experience or 6 years of applicable experience in automotive paint and paint process.
- Computer and software skills (MS Office and SAP)
- Strong understanding of XRite
- Communication skills
- Good organizational skills
- Be able to react in a fast-paced tier environment
- Interpersonal skills
- Flexibility in work schedule
- Strong defect analysis skills.
- Can visually see color & make recommendations or adjustments.
- Strong customer focus
- Good problem-solving skills
- Great understanding of application and application equipment. Understanding of best practices in the application process.
- Time management skills
- Be able to lift 70 lbs.
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Strong Color Matching/Color Management Skills
- Previous customer exposure
- Coatings application experience
- Thorough knowledge of NB Coatings manufacturing process and paperwork flow
- Project Management experience
- Negotiating skills
- Haz-Mat training
- Be able to work with 2 component coatings and isocyanates
