What are the responsibilities and job description for the Solar Project Coordinator position at NRG Clean Power?
The ideal candidate will be responsible for planning, coordinating, and implementing projects. Along with creating a best-in-class customer experience, the Project Coordinator will effectively and efficiently be responsible for timely communication and completion of the residential solar installation process. Pay is determined based on experience and the stage you are placed in.
Essential duties and responsibilities include the following (other duties may be assigned):
- Manage customers’ expectations of project deliverables and timelines as well as deliver proactive communication to customers so they know what is happening and what is next
- Serve as the primary customer advocate who takes responsibility to make sure our customer’s project runs smoothly
- Drive project stakeholder action and execution to ensure that project milestones are completed in a timely manner
- Manage conflict and customer dissatisfaction by taking ownership of issues and working proactively with stakeholders to resolve in a timely manner
- Support closed-loop learning to develop, refine, and implement processes to improve efficiency and customer experience
- Build relationships with internal/external stakeholders as well as customers through respect, empathy, effective communication and being well organized. You are the one that makes sure our customers love us!
Minimum requirements
- Experience in residential home improvement project coordination or project management
- Proven customer service background
- Proven friendly telephone voice and demeanor
- Ability to remain organized in a fast-paced environment, while managing multiple projects
- Excellent written and verbal communication skills
- Experience using a CRM and/or project management software
- You must be curious, always seeking to learn more and understand
EOE
NRG Clean Power provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Los Angeles, CA 91303: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- solar project management: 1 year (Preferred)
Work Location: One location